Best Live Chat for Ecommerce

Live Chat is a real-time communication tool that works directly on your website (or mobile app). It's simple: visitors click the chat icon to open a chat window, then send a message to start talking with your support team or sales reps.

Smartsupp's starter package is completely free – the only limit is on the number of conversations. You can decide for yourself when it makes sense to upgrade to a paid plan with advanced features as your business grows.

You'll see results almost immediately after launch. Once you have Live Chat on your website, you can watch in real-time as your first customers reach out and see how it impacts your sales. That same evening, you can review the statistics to see how many people used the chat, what they were interested in, and whether they actually made a purchase.

Definitely, and we have the data to prove it. At inSPORTline's online store, visitors who used Live Chat to talk with operators converted at a rate 724% higher than regular visitors. Take ASKO - nábytek as another example – their Live Chat has become a powerful sales channel bringing in an average of 1.1 million CZK monthly.

Smartsupp is built as an easy plug-and-play solution, so no programming knowledge is required for setup or use. Everything can be configured through our intuitive dashboard in just a few clicks.

The installation is super easy and only takes a few minutes. If you're on one of our supported e-commerce platforms, just install the plugin, sign into your Smartsupp account, and you're all set! Manual installation is just as simple – grab the unique code snippet from your account and drop it into your site's header.

Smartsupp has ready-made integrations for most major e-commerce platforms, such as Shoptet, Shopify, WordPress, WooCommerce, PrestaShop, Magento, OpenCart, and Shopware. Installation is even easier on all these platforms. Just download our official plugin and you'll have Live Chat ready in minutes.

You can find a complete overview of all supported platforms and installation guides on our integrations page. And if you don't see your platform in our list, no worries. You can still add our Live Chat to your website in just a few clicks by manually inserting the code into your site's header, or through Google Tag Manager.

Yes, using API & Webhooks you can connect Smartsupp with your CRM and other applications. Leads from Smartsupp will automatically be imported into your CRM system.

There are several reasons. First, Live Chat is much more efficient. Your operators can handle multiple inquiries simultaneously, so they can serve more customers in the same amount of time. This eliminates queues and customers don't have to wait. The second reason is that many customers today prefer written communication, but they also expect an immediate response – which email simply can't provide.

Live chat offers the best of both worlds. It's as fast as a phone call, but customers don't have to step out of their comfort zone (similar to writing emails).

Yes, our packages include an AI Reply Assistant that helps you polish your messages, perfect your grammar, and maintain a professional tone.

We actually recommend it! Live Chat and chatbot form a duo that complements each other perfectly. A visitor starts communicating with the chatbot, which answers the most common questions, sends price lists, or collects contact information. But if they need a more personal approach or have a specific question, the chatbot smoothly transfers them to a live agent who doesn't have to gather basic information from scratch.

Besides the classic button-based chatbot, you can also choose our AI shopping assistant, which can do much more. Since it draws information from your website and product catalog, it can recommend suitable products to customers, increase sales, and independently handle up to 80% of inquiries.

Smartsupp's multichannel feature lets you manage conversations from various channels all in one place. Besides Live Chat, you can handle emails and messages from Messenger and WhatsApp right from our dashboard. No more juggling between different accounts and apps.

Smartsupp has a mobile app for Android and iOS, so you can respond to customers from anywhere – whether you're at the office, at home, or on the go.

Absolutely! This handy feature comes with our paid plans. You can specify when your team is online, and during off-hours, customers will automatically see a message telling them when to try again.

All data is securely stored in Smartsupp's database. We use SSL/TLS encryption and the latest security technologies to protect it. Smartsupp is fully GDPR compliant and all data is stored exclusively within the EU.