Join 100,000+ customers now
Affiliate is ideal for
- web development studios
- online marketing agencies
- e-commerce platforms
- website builders
- webhosters
- tech bloggers
- comparison sites and marketplaces for business apps
- anyone who likes Smartsupp and wants to earn money
Smartsupp has all you need
One platform, total coverage
- Live chat for real-time support
- AI chatbot for 24/7 automation
- Video recordings to understand visitor behavior
Many channels in one dashboard
Easy to set up, even easier to use
FAQs about AI Reply Assistant
Need more details? Check our Help Center.
What is the AI Reply Assistant?
AI Reply Assistant is a tool that helps your support agents write better responses faster. Instead of drafting messages from scratch, agents write quick, informal responses in their own words, then click the magic wand icon.
The AI instantly rewrites the message with perfect grammar, professional tone, and appropriate formatting—while keeping the agent's intended meaning. Agents review the suggestion and can send it with one click or edit it further. The tool also summarizes previous conversation history automatically, so agents get instant context without reading through long chat threads. Learn more about how to use AI Reply Assistant.
Is AI Reply Assistant a chatbot?
No. AI Reply Assistant and AI Chatbot serve different purposes. With AI Reply Assistant, your human agents remain in control—AI only assists them by suggesting better replies and helps correct grammar errors and keep brand tonality clear.
AI Chatbot (like our Mira AI Shopping Assistant) responds to customers independently without human intervention, working 24/7 to resolve up to 80% of repetitive questions automatically. It's perfect for basic information requests and handling volume outside business hours.
How much time can my team save with AI Reply Assistant?
On average, teams save around 30% of their time. Agents spend less time rewriting messages, fixing typos, or reading long chat histories — and more time actually helping customers.
Does the AI reply automatically?
No, AI Reply Assistant doesn't respond automatically and you maintain complete control over all responses, so you can customize the tone and style of all answers. Whether you want responses to be formal and professional, friendly and casual, or somewhere in between, the AI adapts to your preferences. This ensures consistency across your entire support team—even if you have agents with different writing styles or experience levels.
Your brand's voice remains consistent in every customer interaction, which builds trust and strengthens your professional image.
Which channels does AI Reply Assistant work on?
AI Reply Assistant supports all Smartsupp channels: Live Chat, Email, WhatsApp, and Messenger. Handle all customer conversations in one place with consistent, AI-enhanced replies.
Can I use AI Reply Assistant together with Mira AI?
Yes, it's actually a great combination! These two AI tools complement each other perfectly, and you don't have to choose just one. You can streamline responses during business hours with AI Reply Assistant while instantly answering inquiries after hours with Mira AI shopping assistant.
Alternatively, Mira AI can handle basic questions while you focus only on complex inquiries or your most valuable leads with the help of AI Reply Assistant.
Do agents need training to use AI Reply Assistant?
No training needed. Agents simply write a reply, click the magic wand, and send an improved version. Most teams start using it productively within minutes.
Can I customize the tone and style of AI-generated responses?
Yes. AI Reply Assistant can be configured to match your brand's specific tone of voice and communication style. Whether you want responses to be formal and professional, friendly and casual, or somewhere in between, the AI adapts to your preferences. This ensures consistency across your entire support team—even if you have agents with different writing styles or experience levels.
Your brand's voice remains consistent in every customer interaction, which builds trust and strengthens your professional image.
What types of businesses is AI Reply Assistant best for?
AI Reply Assistant is valuable for any business that wants to speed up their team's response times. It can be an excellent alternative to chatbots if you don't want to give up control over your responses—or if your leads are simply so valuable that they deserve a human touch.
It's especially useful for e-commerce and online stores with high volumes of inquiries, B2B companies with complex products or services, companies with international customers thanks to multilingual support, teams that want to maintain a consistent communication tone across all agents, and businesses where response speed matters but personalization is equally important.
How difficult is setting up AI Reply Assistant and how long does it take?
Setting up AI Reply Assistant is incredibly simple—just enable it in your Smartsupp account and start replying smarter right away. You don't need to configure anything.
Once enabled, your agents simply write their responses as usual and click the magic wand icon to instantly get a polished, professional version. There's no complex setup, no training required, and no technical knowledge needed. Your team can start saving time and improving response quality from the very first message.
How much does AI Reply Assistant cost?
AI Reply Assistant is available as an add-on to your Smartsupp plan. Pricing depends on your current subscription. For specific pricing information and to see how AI Reply Assistant fits with your current plan, visit our pricing page.
Can I try AI Reply Assistant before purchasing?
Yes! We offer a free trial so you can experience how AI Reply Assistant improves your team's efficiency firsthand. During the trial, you'll have access to all features including grammar correction, tone adjustment, conversation summarization, and multilingual support. This allows your agents to test the tool in real customer conversations and see the time savings before committing.
How does the AI conversation summary feature work?
When an agent picks up a conversation, AI Reply Assistant automatically analyzes the chat history and generates a concise summary of what's been discussed. This gives agents instant context about the customer's issue, previous questions, and any information already provided—without spending time reading through long conversation threads.
The summary appears at the beginning of the conversation, allowing agents to jump in and provide relevant assistance immediately. This is especially valuable when conversations are transferred between agents, when agents return to older conversations, or during high-volume periods when speed is critical. Agents can respond in seconds instead of minutes.
The smarter way to connect with customers
- Google Analytics integration included
- Product feed import for personalized recommendations
Effectively engage and capture leads on your website
Scale your business with smart lead generation
Our mission
We help companies to take communication with customers to the next level
We started Smartsupp in 2013. From the beginning, we wanted to build a live chat that could be used by anyone and everyone. Product simplicity and fair pricing were key. Thanks to this, Smartsupp is used today by hundreds of thousands of companies and freelancers all over Europe.
Our partners already trust us. And you can too
Meet Smartsupp Mira: Personalized AI for online shopping
Let Smartsupp Mira change the way you take care of your customers. Chat, assist, and win business over with artificial intelligence. Always available, always there to help.
How to use the AI Reply Assistant?
Write your reply
Click the magic wand
Send a flawless message
Save more than just a few bucks
Your wallet will thank you. Our Black Friday offer is a smart move for anyone looking to make the most of their budget this year!
Works great on all major platforms
What users say about Crisp
Worked... For a while. It was reliable at first although the UI was confusing. Once things were set up, they worked... The software worked until it didn't.
The reliability issues with customer replies not being delivered, combined with poor technical support that refused to fix the core functionality without charging an additional 33% fee. The company seems to see essential functions like message delivery as "add-ons" (such as dedicated IP when their standard service doesn't work at all) rather than including something core to the job-to-be-done to the base service.
Crisp has a lot of potential, but it needs to look at certain factors to grow even more.
Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above.
What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version.
There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends.
Crisp - doesn't send all of our responses, support team doesn't care.
Terrible customer support, they seem to not care at all for their users. Its cost effective, but not much else to like about it.
Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.
Serious Concerns with Crisp.Chat's Privacy Practices and Leadership Conduct.
The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of.
In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company leadership.
My primary concern relates to data handling. I've observed instances where Crisp.Chat's practices appear to breach both their own policies and GDPR law. In one situation, I felt compelled to provide more personal and business registration data to regain access to my locked account, a clear violation of GDPR and the company's own privacy policy.
Moreover, I was informed several times that additional data was being processed by the organization. This approach seems at odds with Crisp.Chat's policy, which states they "don't process the data of our customers (and our customers end-users)."
In my experience, the company's policy on automated decision-making and profiling also came into question. An automated process erroneously determined that my client's business was fraudulent. The fact that the company insisted on additional verification despite the GDPR guidelines breach was quite concerning.
Adding to these frustrations was the unprofessional conduct of the company's CEO. The leadership of an organization sets the tone for its operations and customer interactions, and, in this case, I found the conduct to be less than professional. This did not inspire confidence and significantly detracted from the experience with Crisp.Chat.
However, amid these negatives, I must acknowledge the efforts of a customer service agent, Clark, who strived to provide assistance within the limitations of his role. His efforts, though hampered by the policies and procedures in place, were appreciated.
In conclusion, despite the potential value of Crisp.Chat's service, my experience was characterized by serious concerns over privacy practices, GDPR compliance, and unprofessional conduct from the company's leadership. Potential customers should be aware of these concerns before deciding to use Crisp.Chat.
Please note that this review is based on my personal experience and does not necessarily reflect the experiences of all Crisp.Chat users.
How do these tools compare?
All-in-one AI Shopping Assistant that streamlines your everyday tasks
Engaging prospects
Converting visitors
Transferring chats to agents
inSPORTline.sk has had great success with Smartsupp live chat for several years, enabling them to communicate seamlessly with their customers. In 2022, 24,316 conversations happened via Smartsupp, yielding an average of 90 to 100 conversations per day.
Choose a right solution that fits your business
10% more sales with Smartsupp leadgen chatbots
"Smartsupp significantly increased our overall sales. The conversion rate from chat alone is 10.3%, which proves the efficiency of the solutions."
Meet your customers where they really are
They love us!
Get started for free
Get more data from your chatbot inquiries with contact properties
Collect more than phone and email
Expand your contact form
Collect pre-sales data you need to sell more easily
Collect data for better marketing and sales campaigns
Lead generation for e-commerce
Lead generation for B2B
Talk to Our Expert
Little big helper for your customer care
AI-powered customer care
Scalability of customer interactions
Reduction in operational costs
Enhanced customer data insights
Provide the human touch
- every 5th conversation ends with conversion
- + 30% average order value when chatting
20% referral reward
From each payment of every customer you refer.
Unique referral link
To track your rewards. Affiliate program is fully automated.
30-day cookie validity
That gives visitors 30 days to sign up after clicking your link!
Affiliate payout from 40 EUR
Which we send via Paypal or wire transfer (only in the EU).
- Generate leads 24/7
- Save time and resources
- Improve your user experience
Trending on our blog
The proof is in the numbers–our customers trust the results
- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
Live chat & Chatbots shape the Visitor's First Impression
Instant responses, accessible support, and a personal touch—these elements create the first impression that your website visitors will remember.
Live chat
Thanks to live chat, customers know they can reach out to you anytime, even with the toughest questions.Chatbots
Automated support is available 24/7 without any wait time. It effectively guides customers through your website and answers frequently asked questions.
Power up your business with our conversational AI chatbot!
Discover AI that sells and takes care of your customers after working hours
Join 100,000+ customers now
AI Assistant – your automated competitive edge
24/7 support: always there when your visitors need answers
80% of customer questions? Handled automatically
Answer in 1.5 seconds. Leave no customers waiting
Let visitors chat in language they choose, AI speaks them all
Handover AI conversation seamlessly to your human agents
Works great on all major platforms
Shopping Assistant
Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.
Recommends products & services
Answers up to 80% common and technical questions
Customizable identity, tone and brand voice
Configurable handover to a human operator
Easy & continuous training through web-scraping and FAQs
Learns about your products directly from your product feed
Don’t know how to set up a chatbot?
No problem! Smartsupp offers chatbot templates to help you get started.
Never miss a sale again
Choose the plan that fits your needs
Featuring – a powerful chat widget
Join 100,000+ customers now
Wall of our B2B Partners
- Custom limits
- Custom number of agents
- Integration of AI conversational chatbots
- All advanced features
- Dedicated Customer Success manager
- Individual contract
- Payment via wire transfer
List of features
Premium features
Core features
Chat box customization
Smartlook video recordings
Power up your team’s efficiency with Live chat & Chatbots
Smartsupp products are built for even the most demanding teams. Automate your processes and boost sales with our tailored solution.
Talk to a conversational enterprise expert
We’ll show you how chatbots and AI can elevate your business.
In a one-on-one meeting, we’ll demonstrate how our tools work and how they can benefit you specifically.
We’ll show you how online stores leverage Smartsupp to achieve impressive results.
We’ll show you how chatbots and AI can elevate your business.
In a one-on-one meeting, we’ll demonstrate how our tools work and how they can benefit you specifically.
We’ll show you how online stores leverage Smartsupp to achieve impressive results.
The invitation has expired
Please contact your Smartsupp account administrator for new invitation link.
Talk to Our Experts
Start using Smartsupp today.
Which suites you best?
Affiliate program
Ideal for content creators and influencers who looking to monetize with a trusted SaaS tool.
Partner Program
Join as a strategic partner — ideal for platforms and service providers seeking custom benefits.
Our Live Chat numbers speak for themselves
Talk to a Conversational Ecommerce expert
- We'll walk you through how chatbots and AI can improve your business.
- Get a personalized 1-on-1 demo where we address your specific needs.
- Get valuable insights into how other ecommerce companies leverage Smartsupp to achieve impressive results.
- We'll walk you through how chatbots and AI can improve your business.
- Get a personalized 1-on-1 demo where we address your specific needs.
- Get valuable insights into how other ecommerce companies leverage Smartsupp to achieve impressive results.
They love červenáček!
"Smartsupp offers an effective and professional support experience"
We’ve calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!
"Simple, effective solution for the customer communication"
Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.
"We fell in love with Smartsupp for its functionality and intuitiveness"
It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.
"Instant customer service with the chatbot feature"
The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.
"To build a strong business you must have great customer service"
Chatbot helps us to understand what the client is looking for and then introduce the customer service representative right after we understand the needs of the client.
Office
Palachovo náměstí 799/5, Starý Lískovec
625 00 Brno
Czechia
Billing info
Palachovo náměstí 799/5
625 00 Brno
Czechia
VAT ID: CZ03668681
AI Reply Assistant vs AI Chatbot
| AI Reply Assistant | AI Chatbot (Mira AI) | |
|---|---|---|
| Who responds to customers | Your agent with AI assistance | AI responds independently |
| The time-saving impact | Approximately 30% of your agent’s time | Solves up to 80% of queries without human help |
| Ideal query types | Complex and specific queries, valuable leads | Repetitive, FAQs, basic information |
| When it responds | During business hours (when agent is online) | 24/7, even outside business hours |
| Control over response | Full, agent sees and approves every message | Set by rules and training |
| Response personalization | High, agent tailors every response | Medium, based on data and settings |
| Capacity | Limited by number of agents | Unlimited, handles thousands simultaneously |
Jump on the Waitlist
Solutions for demanding teams where there's no room for error
Compliant with GDPR
Our products comply with all GDPR regulations, including the highest data protection standards.
API & Webhooks
Connect your live chat, dashboard, and CRM with other applications using API and webhooks. This will significantly streamline your internal processes.
WhatsApp integration
With WhatsApp integration, you can reply to messages directly from your dashboard, so you won’t have to switch between applications.
Mobile SDK
You can embed our chat widget directly into your app, allowing you to communicate with your users more efficiently.
Send leads from Smartsupp directly to CRM
Connect your CRM with our lead generation tools, and newly uploaded contacts will be automatically imported into your system. This will streamline the management of newly acquired contacts, making them instantly available without manual uploads.
Personalized onboarding
Schedule an online meeting with us, where we will explain how to make the most of Smartsupp products.
Dedicated Success Manager
Our Success Manager will assist you with the deployment, management, and evaluation of Smartsupp product results.
Get new features first
As our key customer, you’ll be among the first to access our latest features and enhancements, keeping you one step ahead.
Boost sales on your webshop
See customer’s details in chat
Automate your customer care
Understand customer behavior
Turn every chat into revenue
Combine AI automation with human expertise. Answer instantly around the clock, and step in personally when it matters.
Boost your online sales in 3 steps
Increase your conversion rate, upsell, and cross-sell by following these powerful strategies.
Don't wait for customers to reach you. Notify them of exciting news.
Address customer inquiries and guide them to the right products.
They love us!
They love us!
One-click contact
Your users are a tap away from reaching your support. No more navigating away from your app!
Works with:
Push notification
All-in-one dashboard
You have both in-app and web messages together in one place: easy to see, manage, and navigate.
Easy and automatic replies
Our chatbot and automated messages keep the conversation going, even when no one is available on the chat.
Detailed reporting
Monitor agents' efficiency with conversation rating. Get the feedback you need to perform at your best every day.
Mobile SDK config in 3 simple steps
Compare our plans
Compare plans
Basic features
Mira AI shopping assistant
Advanced team features
Automated workflows & messages
Analytics
Customization
Integrations & Channels
Apps
Services
Talk to a Conversational Ecommerce Expert
- We’ll discuss the tailor-made solution that perfectly fits your needs
- Show you a live product demo focused on how can Smartsupp enhance your business
- Gain insights into how other companies use AI and personalized engagement to get optimal results
Get the most of your Ecommerce with Smartsupp
experience
live chat
chatbots
recordings
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