Missed chat notifications & improved conversation categories
There are two new features in Smartsupp which you’ve been asking for. Both are connected to conversations.
If you miss a conversation, we will send you an e-mail notification about that. Cases, when the user opened a conversation and left the site without being unserved are considered missed.
You will see more conversation categories under the Opened tab. This will make your work smoother and your dashboard cleaner. Please, read our more detailed article in help.