Search for Smartsupp live chat in Google Play, install and open it.
Login with same e-mail and password you use for Smartsupp Dashboard.
Now click top right corner icon (3 dots) to see Edit Profile and Notifications.
Set your Name and fill in Note which can be a job title or a motto (visible to customers).
Enable notifications for incoming chats and new messages.
You can switch status to Online or Offline. Online you can see visitors and receive chats.