Adding tags to your conversations allows you to better understand your customers and measure what are the most common questions your visitors have. Thanks to this you can be better prepared for upcoming questions (add new shortcuts or update your FAQ chatbot), you can filter your conversations based on priorities or you can update your website content based on your customer’s feedback. You can add tags even for past conversations to make it more accessible in a search.
There are two ways how to create a tag:
1) Open settings and choose Tags (1). Then just click on the blue button Add tag (2) in the upper right corner.
After creating all your tags you’ll be able to use them directly in the conversation. You’ll find them in the header of each conversation. After clicking on Add tag button you’ll be able to look for a specific tag by scrolling down or you can search for a tag by typing the tag name in the search field.
If you want to know, which tags were the most used last week, month, or year, you can easily find all of this information in the Statistics > Tags: Usage (1)
Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.