iPhone + iPad

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Choose tutorial: Android, iPhone + iPad, Windows Phone

step 1Download Astrachat from Mac App Store

Search for Astrachat in Mac App Store, install and open it.


step 2 Setup your account

Click on Setup Account.


Fill in your login credentials.

Read carefully or your connection will not work.


  1. Do not use your account e-mail ! 
  2. Fill in UID which is unique e-mail for your mobile connection.
  3. Copy it from Dashboard > Settings > Personal > XMPP
  4. Or click here: https://dashboard.smartsupp.com/#user:im


  1. Do not create new password !
  2. Use your Smartsupp account password.


step 3See online visitors on your website

As soon as you connect, you will be online and ready to chat. You can see if there are any online visitors on your site.


step 4Answer incoming chats

The icon on the bottom will show if there are any chats waiting for a reply. Click on it and you will see the visitors who have just messaged you.


Click on the visitor to start chatting.


step 5Going Offline

In order to go offline, simply close the application window.


Well done! Now you have all you need in order to chat with your visitors.