Download Adium and install it.
- Service: choose XMPP (Jabber)
- Jabber ID: fill in your UID login from Dashboard > Settings > Personal > XMPP (Jabber)
- Password: use your Smartsupp password
Go to Adium > Preferences > Accounts. Select your account and Edit …
Accounts > Options > Security > mark Allow plaintext authentication and click OK
You can switch status to Online or Offline.
You will see agents (your co-workers) who are online but it is not possible to chat with them. You can send message but the other agent will not receive it.
You will see a list of visitors on your website that you can chat with.