Table of contents
Where to find Visitors?
In the Visitors tab, you can see all of the people who are currently browsing your website.
Filters
You can use the search bar (1) to find a specific visitor, or filters (2) to display just the relevant visitors.
- All
- Active – visitors who are actively browsing your website (there were some activity recorded in the last 10 minutes)
- In chat – visitors, who are currently chatting with your agents
- Customers – visitors who are identified by authorization form, or API
- Auto-messaged – visitors who received an automatic message
- Blocked – visitors who were blocked by your agents
Visitor icon meanings
Any questions? Contact us at support@smartsupp.com
