What's new about Smartsupp

Aktualności Smartsupp

Uzupełniamy informacje na bieżąco!

  • Statystyki

    Statistics are moved to the main menu

    Do you like numbers and want to know how Smartsupp works on your web?

    We have moved statistics ? directly into main Dashboard menu next to the history tab.

  • Live czat

    Smartsupp April update

    We have made a lot of changes in the last month:

    • added online time to visitor header in the chat window
    • added number of visits and chats in the visitor’s detail
    • added filter to visitor list - now you can filter for example active visitors only
    • improved browsing history in the detail of visitor
    • added number of visits to the visitor list table.
  • Aplikacje mobilne

    Smartsupp Android App improvements

    We have released an update of our Android app.

    • Compatibility with Android 9
    • Notifications improvements
    • Possibility to save the password with SmartLock
    • Bugfixes and stability improvements

    You can download the latest version from Google Play.

  • Live czat

    Nad czym pracowaliśmy ostatnie pół roku?

    Przeczyta nasz artykuł lub zobacz wideo, aby dowiedzieć się nad czym pracowaliśmy w Smartsupp.

    Główne ulepszenia:

    • Bardziej przejrzysty wykaz odwiedzających
    • Szybsze czatowanie
    • Ulepszona historia i wyszukiwanie
  • Zabezpieczenie

    Dashboard loading & security

    We wrote new FAQ article for companies that using whitelistening of certain domains.

  • Dokumentacja dla programistów

    New Developer Docs

    Adjust Smartsupp according to your needs. Show detailed visitor info, customize chat box design, connect chat to your CRM and more.

    Open Developer Docs

  • Podsumowanie

    September product news

    Improved side panel
    We have improved the side panel with ongoing chats. You can now see the last message and when it was sent. Also, you can now see other agents in chat. Read more about it in our help article.

    Unification of sending shortcuts
    Now, a shortcut can be chosen by clicking on it or hitting the enter key. After that you can send it just as you would as a standard message.

    Added e-mail of agent to statistics
    In the list of agents you can now see the e-mail of agents so you can easily differentiate between them.

  • Feedback

    Help us improve Smartsupp

    We are constantly trying to improve our product and bring you more value. Please take a moment to help us improve our services by completing a few simple questions. https://goo.gl/forms/tAIPEFfCGME2MGbN2

  • Live czat

    August product news

    Also in summer we prepared a bunch of new features

    • Preview of the latest message in the list of open chats
    • Better distinguish between chatting visitors who have already left your website
    • Unified connection to chats
    • Improved messages writing
    • Easier work with shortcuts
    • You can edit visitor information in history

    Read more about all product news on our blog.