Smartsupp Updates

Introducing Bulk Operations – a time-saving feature that makes managing your Mira AI sources much easier!

Need to select multiple sources at once and quickly delete or update them? 🔁 No problem! Say goodbye to tedious clicking on each source individually. What can you do with this new UX improvement?

✅ Select multiple sources at once for bulk deletion and updates.
✨ Easier navigation with all available actions clearly visible above the table.
🔍 Search functionality within sources for better organization.
📊 Sort by date from newest to oldest.
🔢 Better visibility of selected items count in the table.

This UX update is just the first of many to come. We felt that improving source management was so important that we made it our top priority in this first wave of updates. We’ll be rolling out more interface improvements across our app very soon! 🤝

Check out the improvements

Today, we would like to draw your attention to a feature that can significantly improve the answers of your AI shopping assistant.🔥

It works as follows ➡️ You provide your AI shopping assistant with instructions on how to behave in certain situations. Thanks to these instructions, it can then answer these questions exactly as you expect. 🌟

Example: You know that your customers often want a suitable bike recommendation. Therefore, you give the AI shopping assistant precise instructions on what to ask. In this case: whether it should be a men’s, women’s, or children’s bike, what the rider’s height is, and whether they are interested in an electric or classic bike.

Are you interested in our new feature? Just go to settings, describe the situation, and you’ll be done in a few minutes. ⚙️

Try custom responses

Your Mira now has a new type of knowledge source that gives you even greater control over content.

Introducing Text content – a new source that lets you add any text content to your knowledge base according to your specific needs. You no longer have to rely solely on data from your website or product catalog!

🎯 What can you add?

✅ Internal procedures and processes
✅ Company policies and values
✅ Frequently asked questions
✅ Special team instructions
✅ Communication manuals

Simply paste your text into an easy-to-use text field (up to 10,000 characters) and Mira will automatically start using this information. This way, she’ll understand your business’s specific needs even better and provide more accurate answers to your customers. ✨

Upload Text content

🛡️ Your Smartsupp chat box is now even more accessible – new WCAG 2.1 AA compatibility is here!

Starting June 28, 2025, the European Accessibility Act (EAA) comes into effect, requiring digital services like e-shops to be accessible to people with disabilities. 📋

We know your customers have different needs. 🤷🏻‍♀️ Some need larger text, others navigate only with keyboard, and others use screen readers. And they all expect the same quality experience from your services.

➡️ And you? No problem at all – because your Smartsupp chat box now meets all WCAG 2.1 AA requirements! 💪

We’ve improved text contrast to at least 4.5:1 for better readability 👀, ensured content remains readable even at 200% zoom 🔍, added alternative texts to all icons 🖼️, enabled complete navigation using only keyboard ⌨️, ensured compatibility with screen readers 🔊 and created clearly visible focus states for all interactive elements ✨

No action needed on your part – the update is being deployed automatically and your chat box is ready for the new legislation! 🔍

Tired of juggling platforms? The wait is over – WhatsApp have officially joined the party.

That’s right. We’ve added a new channel to the existing Messenger integration, so you can chat with your customers in a single dashboard.

What’s even better is the fact that during our beta launch you can use this new feature for FREE, regardless of your plan.

What does WhatsApp integration bring to the table?

✅ One command center for all customer conversations.

✅ Slash response times with unified messaging.

✅ Ditch the constant platform-hopping headache.

✅ Catch every customer message, every time.

But there’s more… We’ve also transformed the Smartsupp Inbox interface, making channel navigation as intuitive as finding your favorite app on your home screen.

ACTIVATE INTEGRATION

Tired of Inventory Questions? 😮‍💨 Your AI Shopping Assistant now understands your stock availability.

When customers ask “Is it in stock?” 📦 questions, Mira answers immediately instead of handing them over to your agents. ✅

What’s in it for you? Fewer support tickets and faster information for your shoppers. 🛒 Just upload your product catalog data to the AI assistant and you’re all set. 🙌

We added this feature based on your feedback. Got ideas for more AI assistant improvements? Just fill out our quick survey. 📝

Submit feedback

You know the story – a customer browses your website, looks at products, but leaves without making a purchase? 🙄 Maybe they just needed the right prompt. ⚡

Introducing our new feature: AI welcome messages in Smartsupp! Our AI shopping assistant can now proactively engage every visitor to your website at just the right moment. 🎯

⚙️ How does it work?

Simply set when the welcome message should appear. For example, when a customer spends a certain amount of time on a page or visits the contact section. You can create the message yourself or let our AI customize it based on context.

You can activate the AI welcome message in just a few clicks in your Smartsupp account settings.

Activate AI Welcome message

We listened, we reduced the price & improved our AI Shopping Assistant 🚀

Following your feedback (thank you for all the notes🙌) we’ve rolled out some exciting changes to our Mira AI Shopping Assistant!

First, we made our AI affordable for everyone. Our AI is now 40 % cheaper and now you can have a full blown AI shopping assistant as cheap as 16 €/month. that can handle way way more conversations than before.

Second, we made some serious improvements to AI’s knowledge and skill:

1️⃣ Smarter search and better context understanding –Shopping assistant stays on topic and doesn’t look for solutions in unrelated product categories.

2️⃣ Smoother conversation handover – We’ve fine-tuned some details, so the handover to a human operator now happens seamlessly.

3️⃣ More accurate product search by name – AI now finds products by exact name on the first try.

4️⃣ Enhanced custom replies – Mira AI now handles specific queries you’ve set up with more precision.

And making our Mira AI shopping assistant, cheaper and better is just the beginning of whats ahead. We believe businesses need help and AI is the best way how to achieve that these days. .

Try cheaper Mira AI

The all-new Usage Center puts everything you need 👉 live chat, chatbot, and Mira AI limits 👈 right at your fingertips. Stay organized, stay informed, and ensure you never run out of conversations or your trusted shopping assistant.

Forget the guesswork—track smarter, not harder!

👉 Check it out

Exciting update! Your customers can now share their feedback on conversations with Mira AI.

Visit the new Satisfaction section ⭐ to get a clear picture of how customers feel about your AI chatbot’s responses – what they like, and where you can refine or add more knowledge.

✅ Discover how customers rate your Mira AI.
✅ Ensure your chatbot consistently delivers top-quality responses.
✅ Pinpoint challenging questions for your AI chatbot and focus on improving them.

Gather feedback, make adjustments, and watch your chatbot get better with every interaction! 📈

👉 Check the feedback