Keeping things up-to-date for you!
September product news
Improved side panel
We have improved the side panel with ongoing chats. You can now see the last message and when it was sent. Also, you can now see other agents in chat. Read more about it in our help article.
Unification of sending shortcuts
Now, a shortcut can be chosen by clicking on it or hitting the enter key. After that you can send it just as you would as a standard message.
Added e-mail of agent to statistics
In the list of agents you can now see the e-mail of agents so you can easily differentiate between them.
Help us improve Smartsupp
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August product news
Also in summer we prepared a bunch of new features
- Preview of the latest message in the list of open chats
- Better distinguish between chatting visitors who have already left your website
- Unified connection to chats
- Improved messages writing
- Easier work with shortcuts
- You can edit visitor information in history