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Smartsupp Updates

Keeping things up-to-date for you!

  • Summary

    Android app, Shortcut update and Domain whitelisting

    Android app
    We already informed you about our new mobile app and what it brings. Now we have great news for all Android users - you can find your app in the Google Play store! Download it here and start enjoying it today.

    Save message as a Shortcut
    Have you just sent a message with detailed instructions and would like to save it as a shorcut for further usage? No problem. Just click on the three dots next to the message.

    Domain whitelist
    If you want to be sure that your Smartsupp chat code can only be implemented on your site, add your domain to a field in Settings > General.

  • Chat Box

    A new Smartsupp widget is around the corner

    You surely have noticed a few changes over the past few months – a new website, our new dashboard, the mobile app and there’s more changes in the wind – a new Smartsupp widget!

    Although it is not finished yet, you can already read what changes it will bring. And in case you are interested in a widget sooner than everyone else, you can sign up for beta in the blog post.

    Read the article here: https://www.smartsupp.com/blog/new-smartsupp-chat-box/

  • Mobile Apps

    Brand new mobile app for iOS!

    We are bringing you a new, shiny, redesigned Smartsupp mobile app! The iOS app has already been released and the Android app will be ready for you in just a few weeks.

    And what have we prepared for you?

    • Completely new design
    • Better overview of the open and close conversations
    • Detailed visitor info and browsing history
    • Settings - you can now customize chat box, edit shortcuts or turn on/off automatic messages
    • Agent profile settings and statistics

    We have also written an article where you can read more about the changes. https://www.smartsupp.com/blog/smartsupp-chat-mobile-app/

    Go to the App store for downloading the app and let us know what you think!

  • Live Chat

    Export of conversations to PDF

    We had to temporarily suspend the possibility of exporting a chat conversation in PDF because of a bug. We’re working hard on fixing this feature. We apologize for this inconvenience.

  • Dashboard

    What's new in the dashboard?

    URL in the browsing history

    In the browsing history, you can find the exact URL of the specific page which your customer visited. Just hover over the page title to show the URL.

    Send a copy of an ongoing chat to email

    Do you have an important conversation with your customer? Now you are able to send a transcript of an ongoing chat to your email.

    Keep a message if the customer leaves the site

    If a visitor leaves the site while you are writing a message, it won’t disappear. Now the message stays in chat and you can send it to the email.

  • Security

    Content Security Policy (CSP) and domain whitelisting, server changes

    Content Security Policy (CSP)

    If you are using Content Security Policy (CSP) on your website, you will need to add the following rules for Smartsupp to work correctly until May 8th. https://www.smartsupp.com/help/how-to-use-smartsupp-with-content-security-policy-csp/

    Whitelisting domains

    If you are dealing with whitelisting domains, we updated their list, which can be found on the link below. Please add the new domains until May 8th. https://www.smartsupp.com/help/cant-see-dashboard/

    If these terms don’t tell you anything, you’re probably not dealing with them in the company. To be sure you can ask your IT department.

    Server changes

    We recently changed the server, the new one identifies your not logged in visitors in a different way, than the previous one. Don’t be alarmed if you see random characters instead of the numbers, everything is working correctly!

  • Statistics

    Statistics are moved to the main menu

    Do you like numbers and want to know how Smartsupp works on your web?

    We have moved statistics ? directly into main Dashboard menu next to the history tab.

  • Live Chat

    Smartsupp April update

    We have made a lot of changes in the last month:

    • added online time to visitor header in the chat window
    • added number of visits and chats in the visitor’s detail
    • added filter to visitor list - now you can filter for example active visitors only
    • improved browsing history in the detail of visitor
    • added number of visits to the visitor list table.
  • Mobile Apps

    Smartsupp Android App improvements

    We have released an update of our Android app.

    • Compatibility with Android 9
    • Notifications improvements
    • Possibility to save the password with SmartLock
    • Bugfixes and stability improvements

    You can download the latest version from Google Play.

  • Live Chat

    Our improvements in the last 6 months

    Read our blogpost or check the video where you can find out what were we working on the last 6 months.

    The main improvements include:

    • Simpler listing of visitors
    • Faster chatting
    • Enhanced history and search