What's new about Smartsupp

Smartsupp Updates

Keeping things up-to-date for you!

  • Summary

    September product news

    Improved side panel
    We have improved the side panel with ongoing chats. You can now see the last message and when it was sent. Also, you can now see other agents in chat. Read more about it in our help article.

    Unification of sending shortcuts
    Now, a shortcut can be chosen by clicking on it or hitting the enter key. After that you can send it just as you would as a standard message.

    Added e-mail of agent to statistics
    In the list of agents you can now see the e-mail of agents so you can easily differentiate between them.

  • Feedback

    Help us improve Smartsupp

    We are constantly trying to improve our product and bring you more value. Please take a moment to help us improve our services by completing a few simple questions. https://goo.gl/forms/tAIPEFfCGME2MGbN2

  • Live Chat

    August product news

    Also in summer we prepared a bunch of new features

    • Preview of the latest message in the list of open chats
    • Better distinguish between chatting visitors who have already left your website
    • Unified connection to chats
    • Improved messages writing
    • Easier work with shortcuts
    • You can edit visitor information in history

    Read more about all product news on our blog.