Video Recordings Paired with Conversations
Video recordings in Smartsupp empower you to easily spot trends in buyer behavior to help you optimize your website and improve business. You can now also see visitor video recordings paired with their corresponding live chat message. This is particularly useful for various business needs since you now have the specific conversation with a customer coupled with their movement on your site–here are just a few core benefits we can think of:
- Quickly identify the needs and preferences of your visitors for their next shopping experience, since you can see a video of their activity on your website in the chat info panel of their conversation with you, once they leave the page.
- Learn how to assist visitors more effectively, fix website issues, and optimize user experience. Paired video recordings with live chat show you where, why, and how that specific user encountered a problem, so that in the future you can avoid it from occurring again by literally seeing exactly how it happened and making the necessary page adjustments, rather than relying on visitor feedback alone.
- Benefit from a greater ease in identifying and assisting your best customers, those who you were chatting with in the past and that you know are more likely to make a purchase, especially since you can see what they are most interested in buying.