We are splitting chatbots and automatic messages
We are splitting chatbots and automatic messages into two separate tabs. This update will make it easier for you to evaluate how visitors interact with your chatbots and automatic messages and therefore how your automation performs.
We have renamed the ‘Chatbot’ tab which is now called ‘Automation’. After clicking on the tab, you’ll be able to choose whether you want to edit your chatbots or automatic messages.
You will then see a list of your chatbots or automated messages and their stats as you are used to. We’ve updated both - the desktop version and the Smartsupp mobile app as well. In SmartHub, only can see only chatbot statistics.
If you have any questions, feel free to contact us via chat box in your dashboard and we’ll be happy to help. 🙂