See inside before you decide

One of the best things about LivePerson is how easy it is to get up and running. The platform is pretty intuitive, even for folks who aren’t super tech-savvy. A lot of users mention how simple the setup process is and how quickly their teams can start having real conversations with customers.

One common frustration is that the backend interface can feel a bit clunky or outdated in places. While the front-end chat experience is smooth for customers, some users say the agent and admin dashboards could be more modern and user-friendly.

LivePerson helps solve the problem of slow, disconnected customer service by giving businesses a way to talk to customers in real-time, through the channels they actually use — like SMS, WhatsApp, or web chat. Instead of waiting on hold or dealing with email back-and-forth, customers can just message, and agents (or bots) respond quickly.

It also helps reduce the pressure on live agents by using AI to handle common questions. That means our team can focus on the more complex, high-touch interactions — which not only improves response times but also boosts agent satisfaction because they're not stuck answering the same basic questions over and over.

Good tool for customer service, although with room for improvement.

The most useful feature of LivePerson is its live chat system with automation, which allows for smooth conversations with customers even outside of business hours. The integration with multiple channels like WhatsApp and Facebook Messenger is a great advantage for centralizing customer service. Additionally, the interface is intuitive and the learning curve is not very steep.

The initial setup is overwhelming, prior knowledge of similar platforms is needed. I also noticed that the more advanced features, such as detailed analytics or custom bots, require more expensive plans, which I didn't like at all, as it is not as accessible for individual entrepreneurs or small businesses like mine.

Until I found LivePerson, I had a hard time attending to all the customers who wrote through different channels like social media or email. Thanks to the automation of customer service and the ability to have everything centralized on a single platform, it's truly amazing, and now I can respond faster, without missing important conversations and without feeling as stressed as before (I even experienced some anxiety). I have gained in health, and I have managed to save a lot of time and improve my customers' experience.

Great product with weak customer support. I like it has:
▪️Powerful control panel and admin console
▪️ Visitor statistics that shows the user visits and the pages accessed helps the support staff
▪️Built-in WhatsApp integration supprort
▪️Additional modules to be integrated
▪️Support of voice and video calls from the chat solution

The response time is very poor on inquiries and the communication is not elaborative and clear.

Short and unclear responses after a long delay are the major concern and risk at our end, which is affecting the great product they have. Absence of Arabic NLP feature is a drag. Hope this will be added in future.

Automating and assisting the contact center would solve a lot of my problems.

LivePerson was a good platform for a smaller organization and the visuals were appealing.

We are a multi-brand incubator and need to be able to group chats into each brand as they come in so that we do not contaminate brands and use verbiage not consistent with each brand. LivePerson did not allow us to do this, so it was detrimental to the agents using the platform.