See your website’s blind spots with video recordings
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See your website’s blind spots with video recordings

Gather those precious business insights nobody else has to maximize your webshop’s online shopping experience.

See your website’s blind spots with video recordings
Visibility. Insight. Progress.

The competitive advantage you cannot be without

Delivering a one-of-a-kind combination with live chat and chatbots, Smartsupp’s session recordings feature gives that extra line of sight that you need to boost your online sales.
Join the 70677 European companies and freelancers relying on Smartsupp
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Maximize your online shopping experience

Know thy visitor

In the online world, we do not have the luxury of getting to know our customers in-person. Use video recordings to get a step-by-step view of your visitors’ buying habits.

Spot website issues

Bugs happen. See where your website may have issues or is misleading visitors. Identify any unforeseen errors that are occurring on your site in order to improve overall conversion rates.

Identify missed opportunities

See where and why your shop may have missed purchase opportunities in order to boost your sales. Prevent losing valuable business by staying a step ahead of the game.

Deliver a personalized web experience

The devil is in the details… Understand who your visitors are in depth and identify what sites they came from as well as what they are searching for so that you can better cater to their needs.

Useful tip

Don’t waste time watching hours of video–scroll away!

We totally get it, you don’t have all day to play detective. Smartsupp’s video recordings feature offers various adjustable video playback speeds, the option to skip visitor inactivity, pairs every visitor session recording with its corresponding live chat conversation, and much more.

Smartsupp’s video recordings feature offers various adjustable video playback options
Video x Live chat

See the whole picture–video paired with live chat

See visitor video recordings paired with their corresponding live chat message. Identify the future needs and preferences of visitors, fast! Spot trends in buyer behavior and optimize your website.
Stay ahead of the game with video recordings

Speed. Agility. Ease

1x, 2x, 3x, 5x… -0.5x? Speed up, slow down, up to you!

Our session recordings feature is built so that you can fast-forward and rewind through every step of your buyer’s online shopping experience at the right pace for your business needs.

Ignore the boring stuff and get to the parts that matter most

Skip past visitor inactivity and pinpoint your pain points fast and with ease. Smartsupp’s session recordings detect where your visitor has gone idle and helps you watch business-critical portions of video.

Who, What, When, Where–organize the information you gather

Identify the date, location, and total number of sessions initiated by any particular visitor. Smartsupp’s video recordings feature also delivers the specific page URL the visitor was on within your site.

"Smartsupp offers an effective and professional support experience"

We’ve calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!

Matteo Zendron
Matteo Zendron
Glamsport.it

"Simple, effective solution for the customer communication"

Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.

Jérémy Joussot-French
Jérémy Joussot-French
Moncanape.com

"We fell in love with Smartsupp for its functionality and intuitiveness"

It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.

Diana Puchalska
Diana Puchalska
Kursyzdalne.com

"Instant customer service with the chatbot feature"

The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.

Tony Jeffries
Tony Jeffries
Blankmediaprinting.com

"To build a strong business you must have great customer service"

Chatbot helps us to understand what the client is looking for and then introduce the customer service representative right after we understand the needs of the client.

Simone Dierre
Simone Dierre
timetoloveshop.it
Integration

Works great on all major platforms

Use our out-of-the-box integrations on e-commerce platforms and website builders.

See all integrations
Give it a test drive!

Download our free trial and feel the power of Smartsupp Video Recordings