Embrace Smartsupp's evolution: Redefining Video Recordings
We are saying goodbye to Video Recordings. Stay ahead of the curve with our brand new features that will automate your sales and engage your visitors at the right time!
Trusted by 100 000+ active customers worldwide
Visibility. Insight. Progress.
The competitive advantage you cannot be without
Delivering a one-of-a-kind combination with
live chat and
chatbots, Smartsupp’s session recordings feature gives that extra line of sight that you need to boost your online sales.
Maximize your online shopping experience
Know thy visitor
In the online world, we do not have the luxury of getting to know our customers in-person. Use video recordings to get a step-by-step view of your visitors’ buying habits.
Spot website issues
Bugs happen. See where your website may have issues or is misleading visitors. Identify any unforeseen errors that are occurring on your site in order to improve overall conversion rates.
Identify missed opportunities
See where and why your shop may have missed purchase opportunities in order to boost your sales. Prevent losing valuable business by staying a step ahead of the game.
Deliver a personalized web experience
The devil is in the details… Understand who your visitors are in depth and identify what sites they came from as well as what they are searching for so that you can better cater to their needs.
Power up your business with our conversational AI chatbot!
Experience the future of conversationale-commerce firsthand.
Video x Live chat
See the whole picture–video paired with live chat
See visitor video recordings paired with their corresponding live chat message. Identify the future needs and preferences of visitors, fast! Spot trends in buyer behavior and optimize your website.
Speed. Agility. Ease
1x, 2x, 3x, 5x… -0.5x? Speed up, slow down, up to you!
Our session recordings feature is built so that you can fast-forward and rewind through every step of your buyer’s online shopping experience at the right pace for your business needs.
Ignore the boring stuff and get to the parts that matter most
Skip past visitor inactivity and pinpoint your pain points fast and with ease. Smartsupp’s session recordings detect where your visitor has gone idle and helps you watch business-critical portions of video.
Who, What, When, Where–organize the information you gather
Identify the date, location, and total number of sessions initiated by any particular visitor. Smartsupp’s video recordings feature also delivers the specific page URL the visitor was on within your site.
The proof is in the numbers–our customers trust the results

- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”

Rutger de GrootCEO of Bconnect

- +169% conversion rate
- +30% average order value
- 98% satisfaction rating
“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”

Jakub KlausE-Commerce Director of Breno

- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”

Jan HoudekCEO and owner of Dokonalá Káva

- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”

Šárka KaiserováDirector of Operations, Law & Processes

- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."

Tomáš LinhartProject Manager

- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”

Irena ŽirovnickáCustomer Support Manager