See your website’s blind spots with video recordings
Gather those precious business insights nobody else has to maximize your webshop’s online shopping experience.
Know thy visitor
In the online world, we do not have the luxury of getting to know our customers in-person. Use video recordings to get a step-by-step view of your visitors’ buying habits.
Spot website issues
Bugs happen. See where your website may have issues or is misleading visitors. Identify any unforeseen errors that are occurring on your site in order to improve overall conversion rates.
Identify missed opportunities
See where and why your shop may have missed purchase opportunities in order to boost your sales. Prevent losing valuable business by staying a step ahead of the game.
Deliver a personalized web experience
The devil is in the details… Understand who your visitors are in depth and identify what sites they came from as well as what they are searching for so that you can better cater to their needs.
Don’t waste time watching hours of video–scroll away!
We totally get it, you don’t have all day to play detective. Smartsupp’s video recordings feature offers various adjustable video playback speeds, the option to skip visitor inactivity, pairs every visitor session recording with its corresponding live chat conversation, and much more.
See the whole picture–video paired with live chat
Speed. Agility. Ease
1x, 2x, 3x, 5x… -0.5x? Speed up, slow down, up to you!
Ignore the boring stuff and get to the parts that matter most
Who, What, When, Where–organize the information you gather
"Smartsupp offers an effective and professional support experience"
We’ve calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!
"Simple, effective solution for the customer communication"
Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.
"We fell in love with Smartsupp for its functionality and intuitiveness"
It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.
"Instant customer service with the chatbot feature"
The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.
"To build a strong business you must have great customer service"
Chatbot helps us to understand what the client is looking for and then introduce the customer service representative right after we understand the needs of the client.