User Sessions Recording Software

See your website’s blind spots with video recordings

Trusted by 100 000+ active customers worldwide

COLORADO Department of Labor and Employment

Our promise to our users

Smartsupp will help you engage visitors in real-time, at the right time.

We provide excellent multilingual resources and customer support.

We empower both customer service teams and online store managers!

Visibility. Insight. Progress.

The competitive advantage you cannot be without

Delivering a one-of-a-kind combination with live chat and chatbots, Smartsupp’s session recordings feature gives that extra line of sight that you need to boost your online sales.

Maximize your online shopping experience

Know thy visitor

In the online world, we do not have the luxury of getting to know our customers in-person. Use video recordings to get a step-by-step view of your visitors’ buying habits.

Spot website issues

Bugs happen. See where your website may have issues or is misleading visitors. Identify any unforeseen errors that are occurring on your site in order to improve overall conversion rates.

Identify missed opportunities

See where and why your shop may have missed purchase opportunities in order to boost your sales. Prevent losing valuable business by staying a step ahead of the game.

Deliver a personalized web experience

The devil is in the details… Understand who your visitors are in depth and identify what sites they came from as well as what they are searching for so that you can better cater to their needs.

Useful tip

Don’t waste time watching hours of video–scroll away!

We totally get it, you don’t have all day to play detective. Smartsupp’s video recordings feature offers various adjustable video playback speeds, the option to skip visitor inactivity, pairs every visitor session recording with its corresponding live chat conversation, and much more.

Smartsupp’s video recordings feature offers various adjustable video playback options

Video x Live chat

See the whole picture–video paired with live chat

See visitor video recordings paired with their corresponding live chat message. Identify the future needs and preferences of visitors, fast! Spot trends in buyer behavior and optimize your website.

Stay ahead of the game with video recordings

Speed. Agility. Ease

1x, 2x, 3x, 5x… -0.5x? Speed up, slow down, up to you!

Our session recordings feature is built so that you can fast-forward and rewind through every step of your buyer’s online shopping experience at the right pace for your business needs.

Ignore the boring stuff and get to the parts that matter most

Skip past visitor inactivity and pinpoint your pain points fast and with ease. Smartsupp’s session recordings detect where your visitor has gone idle and helps you watch business-critical portions of video.

Who, What, When, Where–organize the information you gather

Identify the date, location, and total number of sessions initiated by any particular visitor. Smartsupp’s video recordings feature also delivers the specific page URL the visitor was on within your site.

The proof is in the numbers–our customers trust the results

+40% conversion to a deal
+25% increase in sales leads
18% conversion to chat on mobile

“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”

Rutger de Groot

CEO of Bconnect

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+169% conversion rate
+30% average order value
98% satisfaction rating

“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”

Jakub Klaus

E-Commerce Director of Breno

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+397% conversion rate
150 monthly chatbot interactions
95% satisfaction rating

“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”

Jan Houdek

CEO and owner of Dokonalá Káva

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60% of communication handled by chat
1/2 of their working day saved with chatbot
30% of the queries they received resolved by chatbot

“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”

Šárka Kaiserová

Director of Operations, Law & Processes

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20% of communication handled via chat
30 people are able to share the workload
9h per day with the online status “On” via chat

"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."

Tomáš Linhart

Project Manager

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150 conversations per day
3000 daily visits
40% of all queries resolved by chatbot

“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”