See your website’s blind spots with video recordings
Gather those precious business insights nobody else has to maximize your webshop’s online shopping experience.
Trusted by 100 000+ active customers worldwide
Know thy visitor
In the online world, we do not have the luxury of getting to know our customers in-person. Use video recordings to get a step-by-step view of your visitors’ buying habits.
Spot website issues
Bugs happen. See where your website may have issues or is misleading visitors. Identify any unforeseen errors that are occurring on your site in order to improve overall conversion rates.
Identify missed opportunities
See where and why your shop may have missed purchase opportunities in order to boost your sales. Prevent losing valuable business by staying a step ahead of the game.
Deliver a personalized web experience
The devil is in the details… Understand who your visitors are in depth and identify what sites they came from as well as what they are searching for so that you can better cater to their needs.
Don’t waste time watching hours of video–scroll away!
We totally get it, you don’t have all day to play detective. Smartsupp’s video recordings feature offers various adjustable video playback speeds, the option to skip visitor inactivity, pairs every visitor session recording with its corresponding live chat conversation, and much more.
See the whole picture–video paired with live chat
Speed. Agility. Ease
1x, 2x, 3x, 5x… -0.5x? Speed up, slow down, up to you!
Ignore the boring stuff and get to the parts that matter most
Who, What, When, Where–organize the information you gather
The proof is in the numbers–our customers trust the results
- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
- +169% conversion rate
- +30% average order value
- 98% satisfaction rating
- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders