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How can we help?

Popular: Chat code, WordPress, PrestaShop, Webnode, Wix, Android, …

How to use

  • Smartsupp installation
  • Agents
  • Assign agent
  • Automatic messages
  • Billing
  • Block visitor
  • Chat box in your mobile app
  • Chat box settings
  • Chat box status
  • Chatbot
  • Chatbot – transfer to an agent feature
  • Chatbot conditions
  • Chatbot for order status (only for Shoptet)
  • Chatbot insights
  • Contact form
  • Conversations
  • Conversations – categories
  • Conversations export
  • Conversations tagging
  • Cookie consent
  • Dashboard language
  • Desktop notifications
  • Domain whitelist
  • Email notifications for missed conversations and offline messages
  • Export to 3rd party system
  • Facebook integration
  • File sharing
  • Groups
  • Multi-language chat box (API needed)
  • Multi-language chatbots
  • Office hours
  • Shortcuts
  • Smartsupp autorun
  • Sound notifications
  • Statistics
  • Video recordings
  • Visitors
  • Show all ...

FAQ

  • How can I add Smartsupp to my website?
  • Do you have mobile app?
  • Do you have plugin for WordPress, PrestaShop or Magento?
  • Do you have connection with Google Analytics?
  • How to export conversations?
  • Can I remove the chat box logo?
  • What’s the difference between Smartsupp and Google Analytics?
  • How to delete your account?
  • How to use Smartsupp with Content security policy (CSP)?
  • Why can’t I see the dashboard?
  • Why can’t I see the chat on my website?
  • Why can’t I see the IP addresses?
  • Why can’t I see the recordings?
  • Will Smartsupp slow down my website?
  • Supported browsers
  • Show all ...

Mobile apps

  • Android
  • Android Beta App
  • iOS Beta App
  • iPhone & iPad
  • Notifications troubleshooting for Android
  • Notifications troubleshooting for iOS
  • Show all ...

Privacy and legal

  • Terms of service
  • Data privacy & GDPR
  • DPA
  • Cookies
  • Privacy policy
  • Report Scam
  • Video recordings & data privacy
  • Show all ...

Integrations

Install in your CMS, e-commerce solution or website in minutes!

  • platform-logo-prestashop PrestaShop
  • platform-logo-wordpress WordPress
  • platform-logo-opencart OpenCart
  • platform-logo-google-analytics Google Analytics
  • platform-logo-joomla Joomla
  • platform-logo-webnode Webnode
  • Shopify-Logo Shopify
  • plarform-logo-drupal Drupal
  • platform-logo-adobemuse Adobe Muse
  • platform-logo-atomer Atomer
  • platform-logo-bigcartel Big Cartel
  • platform-logo-bigcommerce BigCommerce
  • platform-logo-binargon Binargon
  • platform-logo-blogger-blogspot Blogger
  • platform-logo-boxloja Boxloja
  • logo-clevero Clevero
  • platform-logo-clickshop ClickShop
  • platform-logo-cs-cart CS-Cart
  • platform-logo-ebrana eBrana
  • platform-logo-epages ePages
  • platform-logo-estranky eStranky
  • platform-logo-eshop-rychle-cz-fast-webstore-en eshop-rychle
  • platform-logo-fastcentrik FASTcentrik
  • platform-logo-gambio Gambio
  • platform-logo-google-tag-manager Google Tag Manager
  • smartsupp-iai-idosell-icon (2) IAI / IdoSell
  • platform-logo-inpage inPage
  • plarform-logo-instapage Instapage
  • smartsupp-platform-jimdo Jimdo
  • KVIKYMART_logo_without_padding_black KVIKYMART
  • platform-logo-libertybusiness LibertyBusiness
  • platform-logo-lightcms LightCMS
  • platform-logo-lightspeed Lightspeed
  • mobirise-icon Mobirise
  • platform-logo-mozello Mozello
  • platform-logo-netstranky NetStranky
  • platform-logo-open2b Open2b
  • F7F60029-88FC-4929-AE16-953D0F167055_4_5005_c Oxyshop
  • platform-logo-quicksilk Quicksilk
  • platform-logo-redcart RedCart
  • platform-logo-rocketoo Rocketoo
  • platform-logo-shoper Shoper
  • platform-logo-shoplo Shoplo
  • platform-logo-shoprenter Shoprenter
  • platform-logo-shoptec Shoptec
  • platform-logo-shoptet Shoptet
  • platform-logo-shopware Shopware
  • platform-logo-eshop-rychle-cz-sklep-szybko-pl Sklep-szybko
  • skyshop Sky-shop
  • soteshop Soteshop
  • platform-logo-squarespace Squarespace
  • platform-logo-strikingly Strikingly
  • platform-logo-textpattern Textpattern
  • platform-logo-unasshop UnasShop
  • platform-logo-unbounce Unbounce
  • upgates UPgates
  • platform-logo-weasy Weasy
  • platform-logo-webgarden Webgarden
  • platform-logo-webmium Webmium
  • platform-logo-weby24 Weby24
  • logo-hor-s Wedos WebSite
  • platform-logo-weebly Weebly
  • platform-logo-wix WiX
  • platform-logo-wizishop WiziShop
  • icon-plugins Download plugins
  • icon-not-compatible Not compatible platforms
Show all platforms

Company

  • Terms of service
  • Data privacy & GDPR
  • Affiliate
  • Report Scam
  • Our team

Resources

  • Help
  • API
  • Blog

Use cases

  • Instant help for customers
  • Chat as a shop assistant
  • Chat as a marketing tool
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