Smartsupp Updates

We are bringing you a new, shiny, redesigned Smartsupp mobile app! The iOS app has already been released and the Android app will be ready for you in just a few weeks.

And what have we prepared for you?

• Completely new design
• Better overview of the open and close conversations
• Detailed visitor info and browsing history
• Settings - you can now customize chat box, edit shortcuts or turn on/off automatic messages
• Agent profile settings and statistics

We have also written an article where you can read more about the changes. https://www.smartsupp.com/blog/smartsupp-chat-mobile-app/

Go to the App store for downloading the app and let us know what you think!

We had to temporarily suspend the possibility of exporting a chat conversation in PDF because of a bug. We’re working hard on fixing this feature. We apologize for this inconvenience.

URL in the browsing history

In the browsing history, you can find the exact URL of the specific page which your customer visited. Just hover over the page title to show the URL.

Send a copy of an ongoing chat to email

Do you have an important conversation with your customer? Now you are able to send a transcript of an ongoing chat to your email.

Keep a message if the customer leaves the site

If a visitor leaves the site while you are writing a message, it won’t disappear. Now the message stays in chat and you can send it to the email.

Content Security Policy (CSP)

If you are using Content Security Policy (CSP) on your website, you will need to add the following rules for Smartsupp to work correctly until May 8th. https://www.smartsupp.com/help/how-to-use-smartsupp-with-content-security-policy-csp/

Whitelisting domains

If you are dealing with whitelisting domains, we updated their list, which can be found on the link below. Please add the new domains until May 8th. https://www.smartsupp.com/help/cant-see-dashboard/

If these terms don’t tell you anything, you’re probably not dealing with them in the company. To be sure you can ask your IT department.

Server changes

We recently changed the server, the new one identifies your not logged in visitors in a different way, than the previous one. Don’t be alarmed if you see random characters instead of the numbers, everything is working correctly!

Do you like numbers and want to know how Smartsupp works on your web?

We have moved statistics ? directly into main Dashboard menu next to the history tab.

We have made a lot of changes in the last month:

• added online time to visitor header in the chat window
• added number of visits and chats in the visitor’s detail
• added filter to visitor list - now you can filter for example active visitors only
• improved browsing history in the detail of visitor
• added number of visits to the visitor list table.

We have released an update of our Android app.

• Compatibility with Android 9
• Notifications improvements
• Possibility to save the password with SmartLock
• Bugfixes and stability improvements

You can download the latest version from Google Play.

Read our blogpost or check the video where you can find out what were we working on the last 6 months.

The main improvements include:

• Simpler listing of visitors
• Faster chatting
• Enhanced history and search

We wrote new FAQ article for companies that using whitelistening of certain domains.

Adjust Smartsupp according to your needs. Show detailed visitor info, customize chat box design, connect chat to your CRM and more.

Open Developer Docs