XMPP

SCHRITT 1 XMPP

Extensible Messaging and Presence Protocol (XMPP) is a communication protocol for message-oriented middleware based on XML (Extensible Markup Language). It enables the near-real-time exchange of structured yet extensible data between any two or more network entities.

See XMPP clients or follow our tutorials for Mobile, Desktop.

platform-xmpp

SCHRITT 2 Smartsupp UID

Read carefully or your connection will not work.

Login:

  1. Do not use your account e-mail ! 
  2. Fill in UID which is unique e-mail for your mobile connection.
  3. Copy it from Dashboard > Settings > Personal > XMPP
  4. Or click here: https://dashboard.smartsupp.com/#user:im

Password: 

  1. Do not create new password !
  2. Use your Smartsupp account password.
SCHRITT 3 Commands

Write !help in conversation to see a list of helpful commands:

!help - show available commands
!info - display visitor info
!set - change visitor info (.set name, .set email, .set note)
!paths - show visitor browsing history
!end - end chat conversation (chat text will be shown to visitor)
!block - block visitor (no more access to chat)

Some apps accept .help instead:

.help - show available commands
.info - display visitor info
.set - change visitor info (.set name, .set email, .set note)
.paths - show visitor browsing history
.end - end chat conversation (chat text will be shown to visitor)
.block - block visitor (no more access to chat)
DONEChat with visitors

Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.