Smartsupp pricing

Empower your business with the best tools for you

Save up to 20%
Communication channels
Agents
Conversations volume
Conversations history
Chatbots
Chatbot conversations
Engage visitors
Video recordings
Teams stats & routing
Rest API and data exports
Free
Best option for trying live chat
0 USD/forever
Communication channels
Live chat
Agents
1
Conversations volume
100 conversations/month
Conversations history
14-day
Chatbots
No
Chatbot conversations
No
Engage visitors
No
Video recordings
No
Teams stats & routing
No
Rest API and data exports
No
Standard
Great for early-stage businesses
19.5 USD/month
Communication channels
Live chat + email + FB Messenger
Agents
3
Conversations volume
Unlimited
Conversations history
1 year
Chatbots
Unlimited
Chatbot conversations
100
(Upgradable to 500)
Engage visitors
5 automatic messages
Video recordings
10k/month
Teams stats & routing
Basic stats
Rest API and data exports
No
Most popular
Pro
Built for smaller customer care teams
48 USD/month
Communication channels
Live chat + email + FB Messenger
Agents
3
(Upgradable to 10)
Conversations volume
Unlimited
Conversations history
3 years
Chatbots
Unlimited
Chatbot conversations
500
(Upgradable to 10000)
Engage visitors
10 automatic messages
Video recordings
50k/month
Teams stats & routing
Yes
Rest API and data exports
Yes
Ultimate
Tailor-made solution
  • Custom limits
  • Custom number of agents
  • Integration of AI conversational chatbots
  • All advanced features
  • Dedicated Customer Success manager
  • Individual contract
  • Payment via wire transfer
GDPR
compliance
E-commerce
platform integrations
Mobile App
for iPhone and Android

List of features

Free
Standard
Pro
Help center
Yes
Yes
Yes
Customer support
No
Yes
Yes
Data privacy & security - GDPR compliant
Yes
Yes
Yes

Premium features

Agents
1
3
3 (upgradable to 10)
Conversations history
14-day
1 year
3 years
Conversations volume
100 conversations / month
unlimited
unlimited
Engage visitors via visitor list
No
Yes
Yes
Engage with automatic messages
No
5 automatic messages
10 automatic messages
Automate with chatbots
No
unlimited
unlimited
Chatbot conversations
No
100 (Upgradable to 500)
500 (Upgradable to 10 000)
Multi-language chatbot
No
No
Yes
Email sending
No
Yes
Yes
Tags
No
Yes
Yes
Facebook Messenger integration
No
Yes
Yes
Personal shortcuts
1
unlimited
unlimited
Customer satisfaction rating
No
Yes
Yes
Detailed visitor info
No
Yes
Yes
Visitor filters
No
Yes
Yes
Block visitor
No
Yes
Yes
Chat assign to agent
No
Yes
Yes
Google Analytics connection
No
Yes
Yes
Chat box API
No
Yes
Yes
Statistics
No
Yes
Yes
Limited access for agents
No
Yes
Yes
Team statistics
No
No
Yes
Teams of agents
No
No
Yes
Team shortcuts
No
No
Yes
Office hours
No
No
Yes
Rest API and data exports
No
No
Yes

Core features

Number of websites
unlimited
unlimited
unlimited
Live chat
Yes
Yes
Yes
Web dashboard
Yes
Yes
Yes
iPhone/iPad app
Yes
Yes
Yes
Android app
Yes
Yes
Yes
Windows app
Yes
Yes
Yes
E-commerce platform integrations
Yes
Yes
Yes
File-sharing
Yes
Yes
Yes
Basic visitor info
Yes
Yes
Yes
Sound and visual notifications
Yes
Yes
Yes

Chat box customization

Custom chat box colors
Yes
Yes
Yes
Mobile-ready chat box design
Yes
Yes
Yes
Agent photo and description
Yes
Yes
Yes
Chat page (open chat box via direct link)
Yes
Yes
Yes
Chat box embedded in mobile app
Yes
Yes
Yes
Contact form
Always visible when offline
Customizable
Customizable
Chat box position on the page
No
Customizable
Customizable
Multi-language and multi-design chat box
No
Yes
Yes
Advanced chat box customization with API
No
Yes
Yes

Smartlook video recordings

Number of recordings
No
10k / month
50k / month
Compatibility with dynamic/JavaScript sites
No
Yes
Yes
Recording history
No
10 days
10 days
Recording filters
No
Yes
Yes
Popular chat solution of European webshops and websites
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Blank Media Printing logo
MotorGarten logo
RedFox logo
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