Communication channels
Agents
Conversations volume
Conversations history
Chatbots
Chatbot conversations
Engage visitors
Video recordings
Teams stats & routing
Rest API and data exports
Free
Best option for trying live chat
0 USD/forever
Communication channels
Live chat
Agents
1
Conversations volume
100 conversations/month
Conversations history
14-day
Chatbots
Chatbot conversations
Engage visitors
Video recordings
Teams stats & routing
Rest API and data exports
Standard
Great for early-stage businesses
19.5 USD/month
Communication channels
Live chat + email + FB Messenger
Agents
3
Conversations volume
Unlimited
Conversations history
1 year
Chatbots
Unlimited
Chatbot conversations
100
(Upgradable to 500)Engage visitors
5 automatic messages
Video recordings
10k/month
Teams stats & routing
Basic stats
Rest API and data exports
Most popular
Pro
Built for smaller customer care teams
48 USD/month
Communication channels
Live chat + email + FB Messenger
Agents
3
(Upgradable to 10)Conversations volume
Unlimited
Conversations history
3 years
Chatbots
Unlimited
Chatbot conversations
500
(Upgradable to 10000)Engage visitors
10 automatic messages
Video recordings
50k/month
Teams stats & routing
Rest API and data exports
Ultimate
Tailor-made solution
- Custom limits
- Custom number of agents
- Integration of AI conversational chatbots
- All advanced features
- Dedicated Customer Success manager
- Individual contract
- Payment via wire transfer
GDPR
compliance
E-commerce
platform integrations
Mobile App
for iPhone and Android
List of features
Free
Standard
Pro
Help center
Customer support
Data privacy & security - GDPR compliant
Premium features
Agents
1
3
3 (upgradable to 10)
Conversations history
14-day
1 year
3 years
Conversations volume
100 conversations / month
unlimited
unlimited
Engage visitors via visitor list
Engage with automatic messages
5 automatic messages
10 automatic messages
Automate with chatbots
unlimited
unlimited
Chatbot conversations
100 (Upgradable to 500)
500 (Upgradable to 10 000)
Multi-language chatbot
Email sending
Tags
Facebook Messenger integration
Personal shortcuts
1
unlimited
unlimited
Customer satisfaction rating
Detailed visitor info
Visitor filters
Block visitor
Chat assign to agent
Google Analytics connection
Chat box API
Statistics
Limited access for agents
Team statistics
Teams of agents
Team shortcuts
Office hours
Rest API and data exports
Core features
Number of websites
unlimited
unlimited
unlimited
Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications
Chat box customization
Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Chat page (open chat box via direct link)
Chat box embedded in mobile app
Contact form
Always visible when offline
Customizable
Customizable
Chat box position on the page
Customizable
Customizable
Multi-language and multi-design chat box
Advanced chat box customization with API
Smartlook video recordings
Number of recordings
10k / month
50k / month
Compatibility with dynamic/JavaScript sites
Recording history
10 days
10 days
Recording filters
Popular chat solution of European webshops and websites
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