Choose the plan that fits your needs
Free
Ideal for individuals enhancing website performance with Live Chat.
- Live Chat
- FB Messenger Integration
- Automatic messages
- Unlimited agents
Standard
For early-stage businesses boosting sales and customer experience.
billed annually
- Chatbots for automations
- Chatbots for lead generation
- Basic statistics
- Office hours
- Customer satisfaction rating
- Engage visitors
Pro
Built for support and sales teams to increase their efficiency and sales.
billed annually
- Teams of agents
- User roles
- Multi language
- Automatic segmentation
- Advanced branding options
- Detailed team statistics
Ultimate
Perfect for large teams requiring advanced support and sales capabilities.
billed annually
- AI engage chatbot
- Chatbot set-up by specialist
- Dedicated account manager
- API & data exports
- Payment via wire transfer
AI Shopping Assistant
Learns your business and improves customer satisfaction by providing instant and accurate assistance, support and shopping advice.
- Recommends products & services
- Answers up to 80% common and technical questions
- Customizable identity, tone and brand voice
- Configurable handover to a human operator
Compare our plans
Compare plans
Basic features
Mira AI Shopping Assistant
Advanced team features
Chatbots & Engagement
Analytics
Customization
Integrations & Channels
Apps
Services
Frequently asked questions
Haven’t found what you’re looking for? Try the Smartsupp Help Center.
How are Live chat conversations counted?
A Live chat conversation is any conversation between your visitor and agent. Only messages from your visitors, which you respond to are counted as a Live chat conversations. You can monitor the number of used conversations at the top of your dashboard. The Live chat conversation limit renews every month. You can increase it and purchase additional live chat conversations via your dashboard at any time to provide smooth and fast support to your visitors.
How are Mira AI conversations counted?
One Mira AI conversation is any interaction between your visitor and the AI shopping assistant. New sessions, even from the same user, are counted separately. You can track the current number of conversations at the top of your dashboard. The limit resets each month. You can purchase additional conversations or increase your limit at any time through your dashboard to ensure smooth and efficient support for your visitors.
How are chatbot conversations counted?
A chatbot conversation is any conversation between your visitor and the chatbot. You can monitor the number of used conversations at the top of your dashboard. The chatbot conversation limit renews every month. You can increase it and purchase additional chatbot conversations via your dashboard at any time to provide smooth and fast support to your visitors. Read more about chatbot conversations in this article.
Can I try Mira AI for free?
We offer a free trial of Mira AI so you can test out all its features and see how it performs in real-world scenarios before making a decision. You can upgrade to the full version at any time.
Is it possible to buy Mira AI as a standalone product?
Yes, you can choose to use Mira AI as a standalone product. You will still have access to the free version of Smartsupp Live Chat, and you can upgrade at any time during your subscription.
What happens when I run out of conversations?
You can monitor the number of used conversations at the top of your dashboard. We will also notify you via email, when you hit certain limits. The conversation limit renews every month. You can increase it and purchase additional live chat conversations via your dashboard at any time to provide smooth and fast support to your visitors.
Will my subscription renew automatically?
Once you add your card to our system, you won’t have to worry about your next payments. Payment will be deducted automatically according to your billing period (monthly or yearly). You can read more about automatic renewal here.
What types of cards do you accept?
We accept payment via Stripe that supports the following cards: Visa, Mastercard, American Express, and China UnionPay.
Are there any limits for Mira AI testing?
Yes, there are fair usage limits for testing and configuring Mira AI through the dashboard, as well as for the size of product feeds and website scrapes, to prevent misuse and fraud. If you reach any of these limits, please contact us at support@smartsupp.com, and we'll be happy to assist you.
My payment was not successful. What should I do?
If your payment fails, ensure you don’t have a limit for online transactions and that your card is still valid. Then, try clearing cookies and site data in your browser—it can work wonders! If the issue persists please contact support at: support@smartsupp.com.
Do you provide any discounts?
With our yearly packages, you can save up to 30%. From time to time we also offer discounts during special promotions. Information about these discounts can be found on our website, in our newsletter, and in the notifications on your dashboard.
In which currencies can I pay?
We are open to users from different countries, so we offer payments in four currencies: CZK, EUR, USD, and PLN.
How can I change my currency?
To change your currency, simply contact our support via chat in your dashboard, and we will be happy to help you.
How can I downgrade my package?
If you want to downgrade your package, please contact our support via chat in your dashboard.
We will do our best to help you!