Where to find Visitors?

In the Visitors tab, you can see all of the people who are currently browsing your website.



You can use the search bar (1) to find a specific visitor, or filters (2) to display just the relevant visitors.

  • All
  • Active – visitors who are actively browsing your website (there were some activity recorded in the last 10 minutes)
  • In chat – visitors, who are currently chatting with your agents
  • Customers – visitors who are identified by authorization form, or API
  • Auto-messaged – visitors who received an automatic message
  • Blocked – visitors who were blocked by your agents


Visitor icon meanings




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