In the Visitors tab, you can see all of the people who are currently browsing your website.
You can use the search bar (1) to find a specific visitor, or filters (2) to display just the relevant visitors.
- Active – visitors who are actively browsing your website (there were some activity recorded in the last 10 minutes)
- In chat – visitors, who are currently chatting with your agents
- Customers – visitors who are identified by Contact form, or API
- Auto-messaged – visitors who received an automatic message
- Blocked – visitors who were blocked by your agents
Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.