How to connect Smartsupp live chat & chatbots with your Shopify store?
- Install Smartsupp in your Shopify store
- Enable widget in your Shopify store
- Manual installation of the code on Shopify
In case you have one Smartsupp account and multiple sites on the Shopify platform, we recommend to inserting the Smartsupp code manually.
Install Smartsupp in your Shopify store
Log in to your Shopify store, click on the “Apps” in the main menu and choose on “Customize your store”
Search for Smartsupp.
Choose the Smartsupp app and add it to your own Shopify store.
Now, when you’ve added Smartsupp in your Shopify store, it’s time to install it.
Once the installation is finished, click on the Smartsupp icon.
The last step is to log in to your Smartsupp account that you’d like to connect with your Shopify store. If you don’t have a Smartsupp account yet, you can create it on the same page.
Great! You’re finished. Now, all you have to do is to enable the widget in your Shopify store. Simply follow the instructions below and you’ll be all set within 5 minutes.
Enable widget in your Shopify store
To connect Smartsupp with your Shopify store, follow these four steps:
Log in to your Shopify store and open the “Online Store”
Select “Themes” > “Customize”
Choose > “Theme settings”
Click on the “App embeds” and enable Smartsupp widget on your website.
Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.
Manual installation of the code on Shopify
To add chat code to Shopify manually, Shopify Theme manager allows to insert the chat code directly. Please follow the guide below for instructions: