Smartsupp Live Chat Integration

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step 1Download app

Download app on Shopify app store.

step 2Install plugin

Install app as follows.

step 3Create account
smartsupp-shopify-plugin-03 smartsupp-shopify-plugin-04
step 4Connect existing account
smartsupp-shopify-plugin-05 smartsupp-shopify-plugin-06
step 5Chat box is visible 

Smartsupp is now visible on your website.


To chat with visitors and see them on website log in to Smartsupp Dashboard.

Visitor recording

Visitor recording does not work on checkout page.

We can record 99% of your Shopify pages. Only exception is checkout page. The reason is this process happens on URL and not your actual shop URL.

The ability to use your own domain name on checkout is a feature currently limited to Shopify Plus accounts. In this case we can record your checkout process.