Android

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Choose tutorial: Android, iPhone + iPad, Windows Phone

step 1Search for Xabber

Search for Xabber in Google Play, install and open it.

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step 2Fill in your UID

Read carefully or your connection will not work.

Login:

  1. Do not use your account e-mail ! 
  2. Fill in UID which is unique e-mail for your mobile connection.
  3. Copy it from Dashboard > Settings > Personal > XMPP
  4. Or click here: https://dashboard.smartsupp.com/#user:im

Password: 

  1. Do not create new password !
  2. Use your Smartsupp account password.

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step 3 Battery optimization

Allow XABBER to stay connected on background to get notifications and messages.

step 4Disable auto-away status

To prevent Xabber from switching to „AUTO-AWAY” mode, go to Settings.

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step 5Change your status

You can switch status to Available (online) or offline.

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step 6Visitors

You will see a list of visitors on your website that you can chat with.

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Well done! Now you have all you need in order to chat with your visitors.