Back to Help

PrestaShop

Smartsupp Live Chat Integration

Don't have Smartsupp account yet? Sign up for free in just 2 minutes.

PrestaShop 1.7

Choose tutorial: PrestaShop 1.7, PrestaShop 1.6, PrestaShop 1.5

step 1 Download module

Download module 1.7 in .ZIP file.

step 2 Upload module
  1. Modules > Upload a module
  2. Upload the .ZIP, it will install automatically. At the end click Configure.

smartsupp-prestashop17-plugin-01

smartsupp-prestashop17-plugin-02

smartsupp-prestashop17-plugin-03

step 3 Configure

Now you should see Smartsupp plugin configuration page. If not go to Modules > Installed Modules, search for Smartsupp and click Configure.

smartsupp-prestashop17-plugin-04

step 4 Login to Smartsupp account  

You can Create free account or Connect existing account.

smartsupp-prestashop17-plugin-05

If all is ok you will see this page.

smartsupp-prestashop17-plugin-06

step 5 Refresh cache
  1. Advanced Parameters > Performance and click Refresh icon.
  2. Open home page of your site, refresh web browser and our code will be working.

smartsupp-prestashop17-plugin-07

DONEChat with visitors

Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.

PrestaShop 1.6

Choose tutorial: PrestaShop 1.7, PrestaShop 1.6, PrestaShop 1.5

step 1 Download module

Download module 1.6 in .ZIP file.

step 2 Upload module
  1. Modules and Services > Add a new module
  2. Upload the .ZIP, it will install automatically and you get message about successful installation.

smartsupp-prestashop16-plugin-01

step 3 Install Smartsupp

In Modules and Services search for Smartsupp and click Install.

smartsupp-prestashop16-plugin-02

smartsupp-prestashop16-plugin-03

step 4 Configure

Now you should see Smartsupp plugin configuration page. If not go to Modules and Services, search for Smartsupp and click Configure.

smartsupp-prestashop16-plugin-04

step 5 Login to Smartsupp account  

You can Create free account or Connect existing account.

smartsupp-prestashop16-plugin-05

If all is ok you will see this page.

smartsupp-prestashop16-plugin-06

step 6 Refresh cache
  1. Advanced Parameters > Performance and click Refresh icon.
  2. Open home page of your site, refresh web browser and our code will be working.

smartsupp-prestashop16-plugin-07

DONEChat with visitors

Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.

PrestaShop 1.5

Choose tutorial: PrestaShop 1.7, PrestaShop 1.6, PrestaShop 1.5

Smartsupp Live Chat Integration

Don't have Smartsupp account yet? Sign up for free in just 2 minutes.

step 1 Download module

Download module 1.5 in .ZIP file.

step 2 Upload module

Modules > Add a new module > upload module to PrestaShop and install it.

smartsupp-prestashop15-plugin-01

step 3 Configure

Go to Modules > search for Smartsupp and click Configure.

smartsupp-prestashop15-plugin-02

step 4 Smartsupp settings 

In Settings paste your Smartsupp key and Save.

Your code is in Smartsupp > Settings > Chat box > Chat code.

smartsupp-prestashop15-plugin-03

DONEChat with visitors

Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.