Shoper

Smartsupp Live Chat Integration

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step 1 Find the Smartsupp Plugin

On the Dashboard of Shoper, go to Application and search for „Smartsupp” in order to find the Smartsupp Plugin. Click the Install button.

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step 2 Accept the appstore regulations

After you click the Install button you will need to accept the appstore regulations. Only then, you can proceed with the installation.

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You will get a message informing that the Smartsupp plugin was successfully installed, shortly after.

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step 3 Configure Smartsupp

Under the My Applications tab, select the Smartsupp plugin by clicking on it.

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Proceed to Settings

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step 4 Create new account

If you don’t have a Smartlook account, you can create one straight away. If you do have, click on Connect Existing Account and go to the next step.

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Create your account by filling in your email and setting a password.

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step 5 Connect existing account

Fill in your account details to connect.

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After that, you will see a screen where you shortcut button that redirects you to your Dashboard and a box for optional API code.

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Manual code installation

If you are having trouble installing the Plugin you can try to install the code manually by adding it as a javascript snippet. Because the platform automatically parses the code as a js file, make sure you remove the HTML tags of the Smartsupp code.

Your code is in Smartsupp > Settings > Chat box > Chat code.

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step 6 Refresh site

Now go to your site homepage and refresh browser.

To chat with visitors and see them on website log in to Smartsupp Dashboard.