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URL in the browsing history In the browsing history, you can find the exact URL of the specific page which your customer visited. Just hover over the page title to show the URL. Send a copy of an ongoing chat to email Do you have an important conversation with your customer? Now you are able to send a transcript of an ongoing chat to your email. Keep a message if the customer leaves the site If a visitor leaves the site while you are writing a message, it won't disappear. Now the message stays in chat and you can send it to the email.