What's new in the dashboard?

Aug 21, 2026
What's new in the dashboard?

URL in the browsing history

In the browsing history, you can find the exact URL of the specific page which your customer visited. Just hover over the page title to show the URL.

Smartsupp visitor info panel showing browsing history with a visited page link and a direct visit label

Send a copy of an ongoing chat to email

Do you have an important conversation with your customer? Now you are able to send a transcript of an ongoing chat to your email.

Smartsupp dashboard showing the more-options menu with Send chat transcript to e-mail and a forward conversation dialog

Keep a message if the customer leaves the site

If a visitor leaves the site while you are writing a message, it won't disappear. Now the message stays in chat and you can send it to the email.

Smartsupp chat conversation showing a visitor session with test messages and a visitor left website notice
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