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We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.
We've calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!
Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.
It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.
The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.
Chatbot helps us to understand what the client is looking for and then introduce the customer service representative right after we understand the needs of the client.