based on 700+ reviews from
Nope. Answering your customers' Emails can't wait
Stop drowning in hundreds of support@ emails. Connect your emails to Smartsupp Inbox and reply to all messages from one place.
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Join 100,000+ customers now
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Simple & Effective
Power up your Email support
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Connect multiple aliases
Connect support@, info@, and returns@ all to one dashboard and organize them into groups.
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Rich text editor
Format your emails with ease to ensure your answers are clear and professional.
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See customer details
Check your customer's and info browsing history right next to their email for the context you need .
Fast Email replies = more closed deals
Studies show that customers aren't willing to wait for an email response as long as they used to.
7x
higher chance to get a lead. Companies responding within one hour were are 7x more likely to qualify leads.
88%
of customers expect fast answer. One day is way too long to send an answer. 88% of customers expect an email response within 1 hour.
62%
of companies don't reply. Most companies do not respond to customer service emails at all. Time to steal their customers.
Source: Harvard Business Review · Source: Toister Performance Solutions · Source: Superoffice UK
Why integrate Email into your Multichannel?
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Customers like choices
Let them reach you on their preferred channel. Customers remember brands that make shopping easy.
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Turn speed into sales
Today's customers wait seconds, not minutes. Never let a hot lead go cold again.
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Simplify your workflow
Stop living in 2015. Handle all conversations from one modern dashboard.
Integrate multiple channels without extra cost
Connect your channels for free
Ready for your growth
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
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FAQs about Email Integration
Need more details? Check our Help Center.
Will connecting my Email accounts to Smartsupp delete my existing history?
Not at all. Once connected, your previous Email conversations remain safe in your account, and all new messages will flow directly into your Smartsupp dashboard.
Will my old emails sync after I connect my Email to Smartsupp?
No. Emails will start syncing from the moment of connection. Previously received emails will not transfer to the Smartsupp inbox. If you need history, we recommend keeping it in your original email account.
How do I connect Email to my Smartsupp account?
Go to the Integrations tab in your Smartsupp dashboard and click the "Connect" button next to Email integration. Select your provider (Gmail, Outlook, or other including your own domain hosting), enter your credentials or complete the authorization, confirm and you're done. Emails will start syncing immediately. For detailed instructions, check out our Help Center.
What do I need to connect my email?
For Gmail and Seznam, you only need your account login credentials. For other providers, you'll need the SMTP server and port, IMAP server and port, your username (email address), and email password. You can find this information on your email provider's website or from their support.
What is SMTP/IMAP and where do I find it?
SMTP (Simple Mail Transfer Protocol) is the server for sending emails, while IMAP (Internet Message Access Protocol) is the server for receiving emails. These details are publicly available on every email provider's website, and links to the most popular providers are available directly in the integration settings.
Which email providers does Smartsupp support?
Smartsupp fully supports Gmail (direct integration via Google OAuth) and Seznam.cz. Additionally, the following providers are supported via SMTP/IMAP: Yahoo Mail, Apple Mail (iCloud), ProtonMail, AOL Mail, Zoho Mail, GMX, Mail.com, HubSpot, and any other provider with SMTP/IMAP support.
Can I send files, images and other attachments?
Yes, you can send and receive attachments just like in your regular email client. Images, PDFs, and documents are all supported.
What if I have multiple email addresses?
No problem! You can add multiple email accounts to your Smartsupp dashboard and assign them to different groups (e.g., Sales, Support).
How much does WhatsApp integration cost?
Here's the best part: connecting WhatsApp to Smartsupp is completely free. No hidden fees, no extra charges. It's pure upside—simplifying your workflow without costing you anything.
How do email conversations work in Smartsupp?
Each new email creates a new conversation in Smartsupp, while replies in the email thread are added to the same conversation. You can see the email subject and complete thread history, attach and receive files, and the integration automatically manages reply history.
Is the integration secure? Where are my passwords stored?
Yes, it's completely secure. Your credentials are not visible or stored in Smartsupp. For Gmail, authorization happens through official Google OAuth; for other providers, credentials are encrypted.
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