Need speed? Better Tawk.to someone else

Disappointed, far from a free and functional solution

The UX is better than the competition and made me test the service.Review collected by and hosted on G2.com.

Despite marketing itself as a free service, I quickly discovered that the reality is far from the promise.

First and foremost, the laim of being a "free" service is misleading. While they do offer a basic version for free, it's essentially a bait-and-switch tactic.

Customization options are limited, and the design options for the chat widget are quite basic.

The ticketing system only works with their knowledge base website and there is no option to import the data from your old knowledge base.

One of the most disappointing aspects of my experience with Tawk.to was their inflexible and seemingly unfair refund policy. After realizing that the service did not meet my expectations, I decided to cut my losses and requested a refund on the very same day of purchase.

To my dismay, Tawk.to outright refused any refund, leaving me stuck with a service that failed to deliver on its promises.

Good but not very intuitive. Practical but suffers from a complex interface.

Tawk.to has the advantage of being free and most of the important functions for chatting with customers are included at no extra cost.

The admin interface is very unintuitive and is not properly adapted for people who don't work in teams.

It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot.

Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it.

Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations.

The chat is effective. It has everything you would expect in a chat. I mostly love the icon "We are here" on the chat displayed on websites' UI.

There needs to be more visitor analytics in chat's back end. I know this is chat software, but this would be very helpful. Would greatly apreciate it if they included more visitor details.