Who responds to customers
Your agent with AI assistance
AI responds independently
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From 700+ reviews
AI Reply Assistant
Cut your response time in half
Help every operator respond faster and sound more consistent. Pick either professional or casual tone.
- Set your brand tone. Same voice, every conversation.
- Summarize history. Instant context, reply in seconds.
- Perfect grammar. Eliminate human error.
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Join 100,000+ customers now
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Reclaim 30% of your day
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Skip reading chat history
AI Reply Assistant pulls out the main points and outlines next steps.
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Reply in half the time
Focus on the message, not the format—AI Reply Assistant does the rewriting.
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Works across all channels
Reply to Live Chat, WhatsApp, Messenger, and Email from one place.
AI Reply Assistant vs AI Chatbot
AI isn't just chatbots. Want to automate while keeping that personal touch? AI Reply Assistant is the solution for you.
AI Reply Assistant | AI Chatbot (Mira AI) | |
|---|---|---|
Who responds to customers | Your agent with AI assistance | AI responds independently |
The time-saving impact | Approximately 30% of your agent’s time | Solves up to 80% of queries without human help |
Ideal query types | Complex and specific queries, valuable leads | Repetitive, FAQs, basic information |
When it responds | During business hours (when agent is online) | 24/7, even outside business hours |
Control over response | Full, agent sees and approves every message | Set by rules and training |
Response personalization | High, agent tailors every response | Medium, based on data and settings |
Capacity | Limited by number of agents | Unlimited, handles thousands of queries simultaneously |
AI Reply Assistant
AI Chatbot (Mira AI)
The time-saving impact
Approximately 30% of your agent’s time
Solves up to 80% of queries without human help
Ideal query types
Complex and specific queries, valuable leads
Repetitive, FAQs, basic information
When it responds
During business hours (when agent is online)
24/7, even outside business hours
Control over response
Full, agent sees and approves every message
Set by rules and training
Response personalization
High, agent tailors every response
Medium, based on data and settings
Capacity
Limited by number of agents
Unlimited, handles thousands of queries simultaneously
How to use the AI Reply Assistant?
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Write your reply
Fast, using your own words.
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Click the magic wand
Assistant corrects errors and polishes your reply.
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Send a flawless message
Spot-on with your brand voice every time.
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
80+ other platform integrations
FAQs about AI Reply Assistant
Need more details? Check our Help Center.
What is the AI Reply Assistant?
AI Reply Assistant is a tool that helps your support agents write better responses faster. Instead of drafting messages from scratch, agents write quick, informal responses in their own words, then click the magic wand icon.
The AI instantly rewrites the message with perfect grammar, professional tone, and appropriate formatting—while keeping the agent's intended meaning. Agents review the suggestion and can send it with one click or edit it further. The tool also summarizes previous conversation history automatically, so agents get instant context without reading through long chat threads. Learn more about how to use AI Reply Assistant.
Is AI Reply Assistant a chatbot?
No. AI Reply Assistant and AI Chatbot serve different purposes. With AI Reply Assistant, your human agents remain in control—AI only assists them by suggesting better replies and helps correct grammar errors and keep brand tonality clear.
AI Chatbot (like our Mira AI Shopping Assistant) responds to customers independently without human intervention, working 24/7 to resolve up to 80% of repetitive questions automatically. It's perfect for basic information requests and handling volume outside business hours.
How much time can my team save with AI Reply Assistant?
On average, teams save around 30% of their time. Agents spend less time rewriting messages, fixing typos, or reading long chat histories — and more time actually helping customers.
Does the AI reply automatically?
No, AI Reply Assistant doesn't respond automatically and you maintain complete control over all responses, so you can customize the tone and style of all answers. Whether you want responses to be formal and professional, friendly and casual, or somewhere in between, the AI adapts to your preferences. This ensures consistency across your entire support team—even if you have agents with different writing styles or experience levels. Your brand's voice remains consistent in every customer interaction, which builds trust and strengthens your professional image.
Which channels does AI Reply Assistant work on?
AI Reply Assistant supports all Smartsupp channels: Live Chat, Email, WhatsApp, and Messenger. Handle all customer conversations in one place with consistent, AI-enhanced replies.
Can I use AI Reply Assistant together with Mira AI?
Yes, it's actually a great combination! These two AI tools complement each other perfectly, and you don't have to choose just one. You can streamline responses during business hours with AI Reply Assistant while instantly answering inquiries after hours with Mira AI shopping assistant.
Alternatively, Mira AI can handle basic questions while you focus only on complex inquiries or your most valuable leads with the help of AI Reply Assistant.
Do agents need training to use AI Reply Assistant?
No training needed. Agents simply write a reply, click the magic wand, and send an improved version. Most teams start using it productively within minutes.
Can I customize the tone and style of AI-generated responses?
Yes. AI Reply Assistant can be configured to match your brand's specific tone of voice and communication style. Whether you want responses to be formal and professional, friendly and casual, or somewhere in between, the AI adapts to your preferences. This ensures consistency across your entire support team—even if you have agents with different writing styles or experience levels.
Your brand's voice remains consistent in every customer interaction, which builds trust and strengthens your professional image.
What types of businesses is AI Reply Assistant best for?
AI Reply Assistant is valuable for any business that wants to speed up their team's response times. It can be an excellent alternative to chatbots if you don't want to give up control over your responses—or if your leads are simply so valuable that they deserve a human touch.
It's especially useful for e-commerce and online stores with high volumes of inquiries, B2B companies with complex products or services, companies with international customers thanks to multilingual support, teams that want to maintain a consistent communication tone across all agents, and businesses where response speed matters but personalization is equally important.
How difficult is setting up AI Reply Assistant and how long does it take?
Setting up AI Reply Assistant is incredibly simple—just enable it in your Smartsupp account and start replying smarter right away. You don't need to configure anything.
Once enabled, your agents simply write their responses as usual and click the magic wand icon to instantly get a polished, professional version. There's no complex setup, no training required, and no technical knowledge needed. Your team can start saving time and improving response quality from the very first message.
How much does AI Reply Assistant cost?
AI Reply Assistant is available as an add-on to your Smartsupp plan. Pricing depends on your current subscription. For specific pricing information and to see how AI Reply Assistant fits with your current plan, visit our pricing page.
Can I try AI Reply Assistant before purchasing?
Yes! We offer a free trial so you can experience how AI Reply Assistant improves your team's efficiency firsthand. During the trial, you'll have access to all features including grammar correction, tone adjustment, conversation summarization, and multilingual support. This allows your agents to test the tool in real customer conversations and see the time savings before committing.
How does the AI conversation summary feature work?
When an agent picks up a conversation, AI Reply Assistant automatically analyzes the chat history and generates a concise summary of what's been discussed. This gives agents instant context about the customer's issue, previous questions, and any information already provided—without spending time reading through long conversation threads.
The summary appears at the beginning of the conversation, allowing agents to jump in and provide relevant assistance immediately. This is especially valuable when conversations are transferred between agents, when agents return to older conversations, or during high-volume periods when speed is critical. Agents can respond in seconds instead of minutes.
Be smart, choose Smartsupp
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