Many chats? Maybe, but not many features

Great Software Idea hindered by Bugs and Poor Customer Service.

Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before committing to the platform. The free trial ended and was charged for months without being able to even log into the service to cancel or use. Was receiving receipts to my business email address but couldn't use that email address to log in/recover my password. Finally figured out it I had to authenticate via Facebook for access. The platform has a lot of great features that don't consistently work. Have reported several bugs and issues that customer support goes overboard with attempting to indemnify themselves from rather than addressing. Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager.

When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic.

Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities.

Constant glitching, zero customer support. It would be a great software - if it worked.

Automation are contanstly glitching, leaving users uspet and expectations unmet.

This would be fine if there was any support to help fix things. It is literally non-existent. You get run through the gauntlet of qualifying questions only to "submit a request" into the void and never hear back again.

Manychat helped us solve none of our problems.

Great potential, but a frustrating user experience

Manychat offers a robust set of features that can be incredibly useful for anyone looking to drive engagement with their audience. From automation tools to customizable flows, the platform has everything you need to build effective and scalable communication strategies

Unfortunately, the user experience is disappointing. Account integrations often fail or don’t work as expected, and the customer support is virtually non-existent. Many help links are broken or outdated, making it difficult to troubleshoot issues independently.

Manychat helps address several key challenges in digital communication and marketing. It streamlines engagement through automated messaging, simplifies lead generation, and supports the creation of efficient sales funnels. By automating repetitive tasks and nurturing leads effectively, it allows for more scalable and personalized interactions with your audience—saving time while increasing conversion opportunities.

Overall, it was positive, and honestly, I may become a customer again one day. It's great if you have a large, active, and engaged following.

Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages.

During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to.