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search_conversations
Filter conversations by status, agent, tag, or date
„Show me all open conversations from last week tagged as refund"
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From 700+ reviews
Smartsupp MCP
Run Smartsupp with your AI tools
One setup, full access to your conversations, contacts and statistics. Smartsupp MCP connects Claude, ChatGPT or Gemini to your account.
- Search. Any conversation or contact, in seconds.
- Reply. Send messages to customers without switching tabs.
- Manage. Statistics, tags and more – right from AI tool.
Join 100,000+ customers now
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How to connect Smartsupp MCP
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Connect with Claude
Paste one line into Claude Code to add the Smartsupp server, then log in through your browser to approve it.
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Connect with ChatGPT
In ChatGPT's settings, create a connector with the Smartsupp server URL and authorize access via OAuth.
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Connect with Gemini
Add the Smartsupp server to your Gemini CLI config file, then approve the connection on first use.
This is what MCP makes possible
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No exports, no tab switching, no manual lookups. Just ask your AI assistant and get the answer.
Examples of commands to run your account
Describe what you need in natural language. Here are some of the tools your AI assistant can run for you.
What it does | Example | |
|---|---|---|
search_conversations | Filter conversations by status, agent, tag, or date | „Show me all open conversations from last week tagged as refund" |
get_conversation | Get details of a single conversation | „Pull up the conversation with John from Monday" |
list_messages | List messages within a conversation | „Show me the full chat history with this customer" |
send_message | Send a message into a conversation | „Reply to John and let him know his refund has been processed" |
list_tags | List all tags in the account | „What tags are we currently using?" |
create_tag | Create a new tag | „Create a new tag called urgent" |
update_tag | Edit an existing tag | „Rename bug to technical issue" |
delete_tag | Delete a tag | „Remove all unused tags" |
tag_conversation | Add a tag to a conversation | „Mark this as a refund request" |
untag_conversation | Remove a tag from a conversation | „Remove the pending tag, it’s resolved" |
search_contacts | Search for contacts | „Find the customer who emailed us about billing yesterday" |
get_contact | Get details of a specific contact | „Show me everything we know about this contact before I reply" |
list_agents | List all agents including online/offline status | „Which agents are online right now?" |
get_statistics | Account metrics with optional group by agent or day | „What was our average response time last week?" |
What it does
Example
get_conversation
Get details of a single conversation
„Pull up the conversation with John from Monday"
list_messages
List messages within a conversation
„Show me the full chat history with this customer"
send_message
Send a message into a conversation
„Reply to John and let him know his refund has been processed"
list_tags
List all tags in the account
„What tags are we currently using?"
create_tag
Create a new tag
„Create a new tag called urgent"
update_tag
Edit an existing tag
„Rename bug to technical issue"
delete_tag
Delete a tag
„Remove all unused tags"
tag_conversation
Add a tag to a conversation
„Mark this as a refund request"
untag_conversation
Remove a tag from a conversation
„Remove the pending tag, it’s resolved"
search_contacts
Search for contacts
„Find the customer who emailed us about billing yesterday"
get_contact
Get details of a specific contact
„Show me everything we know about this contact before I reply"
list_agents
List all agents including online/offline status
„Which agents are online right now?"
get_statistics
Account metrics with optional group by agent or day
„What was our average response time last week?"
Try Smartsupp MCP now
If you're on the Plus, Expert, or Ultimate plan, sign in with your account (secure OAuth) or use your API key.
Trusted by over 100,000 customers worldwide.
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
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FAQs about Smartsupp MCP
Need more details? Check our Help Center.
MCP (Model Context Protocol) is an open standard that lets AI assistants connect directly to external apps. Instead of exporting data or switching between tabs, your AI assistant reads from and acts on your Smartsupp account in real time through natural language. You ask a question, the AI queries Smartsupp, and brings back the answer.
The MCP server gives you 15 tools across three areas. With contacts, you can search for a customer by name, email, or phone and pull their full profile and conversation history. With conversations, you can search across your entire inbox, read individual messages, filter by status or topic, and send replies directly from your AI assistant. And for management, you can add or remove tags, check agent availability, and pull statistics without opening the Smartsupp dashboard.
In practice, that means asking things like: "Which conversations from this week haven't been replied to?", "Summarise the history of customer jan@company.com", or "Who on the team had the fastest response time last month?"
MCP requires API access, which is included in the Plus, Expert, and Ultimate plans. Free and Solo plans don't include API access. If you're not sure which plan you're on, check your account settings.
Currently tested and working with Claude, ChatGPT, and Gemini. For Claude, you need a paid plan (Pro or Max). For ChatGPT, MCP requires the Plus plan or above with Developer Mode enabled. For Gemini, connect through the Gemini CLI using your Google account.
Yes – but only within the permissions of your Smartsupp account. The MCP server can both read and write: it can search conversations and contacts, send replies, manage tags, and pull statistics. It cannot delete conversations, modify account settings, change billing, or do anything your user account isn't already allowed to do.
The MCP server authenticates using your Smartsupp credentials and can only access what your account can see, nothing more. Data travels through your AI assistant's infrastructure as part of the conversation context. Anthropic (Claude), OpenAI (ChatGPT), and Google (Gemini) all operate under strict data privacy standards. For information about how Smartsupp stores and protects your data, see our security page.
Already using Claude, ChatGPT, or Gemini? Setup takes a few minutes. Authorize with OAuth or use your API key from your Smartsupp account settings and follow the setup guide for your tool – the steps vary slightly for each. After that, using MCP is just typing questions in Claude, ChatGPT, or Gemini. No code, no configuration files, no ongoing maintenance.
Yes, the free trial includes API access, so MCP works during the trial. After it ends, you'll need the Plus plan or above to keep using it.
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