Crispy outside, but too raw inside for e-commerce

Worked... For a while. It was reliable at first although the UI was confusing. Once things were set up, they worked... The software worked until it didn't.

The reliability issues with customer replies not being delivered, combined with poor technical support that refused to fix the core functionality without charging an additional 33% fee. The company seems to see essential functions like message delivery as "add-ons" (such as dedicated IP when their standard service doesn't work at all) rather than including something core to the job-to-be-done to the base service.

Crisp has a lot of potential, but it needs to look at certain factors to grow even more.

Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above.

What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version.

There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends.

Crisp - doesn't send all of our responses, support team doesn't care.

Terrible customer support, they seem to not care at all for their users. Its cost effective, but not much else to like about it.

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Serious Concerns with Crisp.Chat's Privacy Practices and Leadership Conduct.

The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of.

In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company leadership.

My primary concern relates to data handling. I've observed instances where Crisp.Chat's practices appear to breach both their own policies and GDPR law. In one situation, I felt compelled to provide more personal and business registration data to regain access to my locked account, a clear violation of GDPR and the company's own privacy policy.

Moreover, I was informed several times that additional data was being processed by the organization. This approach seems at odds with Crisp.Chat's policy, which states they "don't process the data of our customers (and our customers end-users)."

In my experience, the company's policy on automated decision-making and profiling also came into question. An automated process erroneously determined that my client's business was fraudulent. The fact that the company insisted on additional verification despite the GDPR guidelines breach was quite concerning.

Adding to these frustrations was the unprofessional conduct of the company's CEO. The leadership of an organization sets the tone for its operations and customer interactions, and, in this case, I found the conduct to be less than professional. This did not inspire confidence and significantly detracted from the experience with Crisp.Chat.

However, amid these negatives, I must acknowledge the efforts of a customer service agent, Clark, who strived to provide assistance within the limitations of his role. His efforts, though hampered by the policies and procedures in place, were appreciated.

In conclusion, despite the potential value of Crisp.Chat's service, my experience was characterized by serious concerns over privacy practices, GDPR compliance, and unprofessional conduct from the company's leadership. Potential customers should be aware of these concerns before deciding to use Crisp.Chat.

Please note that this review is based on my personal experience and does not necessarily reflect the experiences of all Crisp.Chat users.