Smartsupp release notes 10/20

Smartsupp release notes 10/20

Smartsupp release notes 10/20

Tabla de contenido

Here is a simple summary of the features we have added this October:

Dashboard

  • “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
  • Export conversation - only paid packages (see here) - so you can analyse them and get valuable data if you want.
  • “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
  • Insert Shortcuts via “/” (see here) - so you can  insert a shortcut anywhere while writing a message. E.g. you can use slash for inserting your signature when writing an email.

Mobile apps

  • Reply via email.
  • New visitor notification - so you never miss an opportunity to engage your visitors.
  • Reply via email.
  • New attachments gallery -> picture and file viewing, sharing, download.
  • New message statuses -> sent, viewed etc. - so you always know if the visitor has received or rea
  • Reply via email.
  • Copying text via pop-up menu.
  • Changing the visitor name.
  • Dialing customer by clicking on their number.
  • New ways to Resolve conversation (see here) - so you have your open tab clean.

¿Sigues confundido? Contáctanos a través de la caja de chat en tu panel de control y estaremos encantados de comunicarnos contigo. Ten en cuenta que el servicio al cliente está incluido solo en los paquetes pagos.