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From 700+ reviews
Many channels, One Inbox.
Be closer to your Instagram followers than ever
Instagram moves fast and doesn't give second chances. Connect your profile to Smartsupp and never miss a DM or Story reply.
Join 100,000+ customers now
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Simple & Effective
How Instagram integration drives revenue
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Convert Ad spend into actual revenue
Instagram ads get expensive fast. Every lead you miss is money wasted. Make every dollar count.
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Catch them before the scroll takes over
On Instagram, attention is measured in seconds. Be the brand that replies fast enough to matter.
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Turn followers into paying customers
Billions of Instagram users are browsing and liking products. Convert that attention into sales.
The power of Instagram in numbers
Your brand's visual identity lives on Instagram. Use it to your advantage.
9 in 10
Instagram users follow at least one business account.
3B+
Active users. Instagram has over 3 billion monthly active users worldwide.
72%
of Gen Z prefer Instagram for customer care over any other channel.
Source: Instagram · Source: Meta · Source: Sprout Social
Why integrate Instagram into your Multichannel?
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Customers like choices
Let them reach you on their preferred channel. Customers remember brands that make shopping easy.
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Turn speed into sales
Today's customers wait seconds, not minutes. Never let a hot lead go cold again.
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Simplify your workflow
Stop living in 2015. Handle all conversations from one modern dashboard.
Integrate multiple channels without extra cost
Connect your channels for free
Ready for your growth
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
60+ other platform integrations
FAQs about Instagram Integration
Need more details? Check our Help Center.
It brings all your Instagram Direct Messages into your Smartsupp dashboard so you can read, reply, and manage them alongside Live Chat, Email, Messenger, and WhatsApp — all from one inbox. No more switching apps, no missed messages.
Not at all. Once connected, your previous conversations remain safe on Facebook, and all new messages will flow directly into your Smartsupp dashboard.
The integration works with Instagram Business account. Personal accounts aren't supported. Switching to a Business account is free and takes under a minute in Instagram settings.
Right now, the integration works only for Direct Messages (DMs). Ingstagram post comments aren't supported yet.
Switching between Instagram and other tools costs your team a few minutes per day per agent. That might not sound like much, but multiply it across your entire team over a year—it adds up to serious hours. On top of that, you'll get access to time-saving features like AI Reply Assistant for all your Instagram conversations.
Not at all. Head to Settings > Integrations in your Smartsupp dashboard, click Connect, choose your Instagram Business profile, and grant permissions. That's it—takes about 2 minutes. Once connected, all new Instagram conversations will appear in your Smartsupp inbox. For detailed step-by-step instructions, check out our Help Center.
Unfortunately, no. Each Smartsupp account can only be connected to one Instagram profile at a time. If you manage multiple profiles, you'll need separate Smartsupp accounts for each one.
Here's the best part: connecting Instagram to Smartsupp is completely free. No hidden fees, no extra charges. It's pure upside—simplifying your workflow without costing you anything.
Yes. When customers reply to your Stories via DM, those messages appear in your Smartsupp inbox just like any other Instagram DM.
Yes. Because Instagram's messaging API runs through Meta, you'll need your Instagram Business account linked to a Facebook Page. If they're not linked yet, you can do it for free in Instagram settings.
No. Messages will start syncing from the moment of connection. Previous DMs won't transfer, so we recommend keeping the Instagram app available for historical reference if needed.
Absolutely. Connecting Instagram to Smartsupp doesn't lock you out of the Instagram app. You can still reply directly from your Instagram profile whenever you need to — both work simultaneously.
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