Smartsupp release notes 10/20

Smartsupp release notes 10/20

Smartsupp release notes 10/20

Table des matières

Genuinely connect with your visitors
From our reviews

Here is a simple summary of the features we have added this October:

Dashboard

  • “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
  • Export conversation - only paid packages (see here) - so you can analyse them and get valuable data if you want.
  • “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
  • Insert Shortcuts via “/” (see here) - so you can  insert a shortcut anywhere while writing a message. E.g. you can use slash for inserting your signature when writing an email.

Mobile apps

  • Reply via email.
  • New visitor notification - so you never miss an opportunity to engage your visitors.
  • Reply via email.
  • New attachments gallery -> picture and file viewing, sharing, download.
  • New message statuses -> sent, viewed etc. - so you always know if the visitor has received or rea
  • Reply via email.
  • Copying text via pop-up menu.
  • Changing the visitor name.
  • Dialing customer by clicking on their number.
  • New ways to Resolve conversation (see here) - so you have your open tab clean.

Vous ne savez toujours pas quoi faire ? Contactez-nous via la boîte de discussion de votre tableau de bord et nous nous ferons un plaisir de vous contacter. Veuillez noter que le service clientèle n’est inclus que dans les forfaits payants.