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based on 700+ reviews from
Smartsupp webhooks
Let your tools know what happens in chat
New contact, closed chat, customer reply. Smartsupp sends it to your automation tool or your own server the moment it happens.
Join 100,000+ customers now
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Three steps to your first webhook
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Choose your events
Pick from 24 events across conversations, contacts and visitors.
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Add your endpoint
Paste the webhook URL from Make, n8n, Zapier or any other automation tool, or use an HTTPS endpoint on your server.
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Send a test
Fire a sample event from the dashboard and check it arrives before you go live.
What you can automate
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Two more ways to connect Smartsupp
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MCP
Search conversations, pull statistics, and send replies, all in natural language, straight from your AI tool. No exports, no switching windows.
Explore MCP
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API
Pull conversations, statistics, and contact data whenever your systems need them, and build the workflows your business runs on.
Explore API
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
60+ other platform integrations
Start automating with webhooks
Create a free account, add your endpoint, and send your first test event. Webhooks are included from the Plus plan.
Get all premium features for 14 days trial. No credit card required.
FAQs about Smartsupp webhooks
Need more details? Check our Help Center.
A webhook is a message Smartsupp sends to a URL of your choice whenever something happens in chat, for example when a chat closes or a visitor leaves their email. The REST API works the other way round: your system asks Smartsupp for data when it needs it. Webhooks are the right fit when you want to react right away, the API when you pull data on your own schedule. Many teams use both, a webhook to learn that a chat has closed and the API to fetch what they need about it.
Webhooks are included in the 14-day free trial, so you can build and test your scenario before you commit. After the trial, you'll need the Plus plan or higher: 1 webhook on Plus, 3 on Expert and a custom limit on Ultimate. The Free and Solo plans don't include them. The full breakdown is on the pricing page.
It depends on where you send the events. With an automation tool that can receive webhooks, you don't write any code. You add a webhook trigger in the tool, paste its URL into Smartsupp, pick the events and send a test, so the tool learns the structure of the data. From there, you map the fields to your CRM, Slack or spreadsheet, just like in any other automation. Our step-by-step guide shows the whole setup on two popular tools. To receive events on your own server, you'll need a developer. Your endpoint has to accept the request, respond with a 2xx status quickly and ideally verify the signature.
You can choose from 24 events in three groups. Conversation events cover when a chat opens or closes, gets rated, is assigned to an operator, or when the customer, an operator or a bot replies. Contact events cover when a contact is created or updated, or when a visitor leaves their email or phone in chat. Visitor events cover when someone arrives on your site, leaves it or starts typing. Each webhook sends only the events you pick, so your scenario gets exactly what it needs. See the full list of events in our Help Center.
Open Settings → Webhooks in your dashboard, add your endpoint URL, pick the events and save. Then click Send test. Smartsupp sends a sample event to your URL, so you can check it arrives and your automation tool can read the data structure before you build the rest of your workflow. Details are in the setup guide.
If a delivery fails, Smartsupp retries it with increasing delays for up to 3 days. Every event carries a unique ID, so your system can skip it if the same event arrives twice. Endpoints that keep failing are disabled automatically, and you can switch them back on in Settings → Webhooks anytime. To avoid failed deliveries, respond quickly and do any heavy processing after you reply.
Smartsupp sends events only to the URLs you add yourself, and only the events you pick. Every request is signed according to the Standard Webhooks specification, so your server can verify the signature and reject anything that doesn't come from Smartsupp. Use an HTTPS endpoint and keep your signing secret on your server. Details on how Smartsupp stores and protects your data are in our data privacy and GDPR guide.
Not directly. A webhook tells you what happened in which conversation, not the whole conversation with all its messages. To get those, use the details from the event to fetch the conversation through the REST API. In an automation tool, that's one extra HTTP request after the webhook trigger. You'll need an API token, which is also included from the Plus plan.