Communicate without language barriers
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One-click translation for operators
Multilingual AI chatbot with zero setup
One automation per market, on autopilot
30+ languages, zero configuration
Meet your customers where they really are
They love us!
How built-in AI translation works
1. Write your reply
2. Hit the magic wand
3. Send the message
FAQs about Smartsupp Multilanguage
Didn’t find the information you were looking for? Try the Smartsupp Help Center or simply contact us
Which languages does Smartsupp support?
The chat widget interface is available in 30+ languages, pre-translated out of the box. AI translation and AI Agents work with a much wider range, so your agents can handle messages in languages your widget isn't localized to.
Do I need to set anything up?
AI Reply assistant and AI Agent detect the customer's language on their own. Only multi-language Automation flows need setup, because you decide which flow fires on which language version of your site.
How accurate is the AI translation?
It handles everyday support conversations well, including product questions, order issues, and returns. For legal or technical wording where a nuance matters, have a native speaker review before you send.
Which plan do I need for Multilanguage features?
The chat widget is available in 30+ languages on all plans, so you can run it in whichever language your customers use. To show different texts for each language version of your website, you need the multi-language chat box on the Expert plan.
AI Reply Assistant starts on Solo with 50 AI assists included per month, and multi-language automation flows are available from Plus. AI Agents are priced separately, independent of your plan.
Do I need operators who speak the customer's language?
For most everyday questions, no. Smartsupp gives you a full multilanguage toolkit, from AI Agents that reply in the customer's language to AI Reply Assistant for your team and automation workflows per market. For technical or complex cases, it's still better to have someone on your team who speaks the language and can take the conversation over.
What's the difference between AI Reply Assistant, AI Agents, and automation workflows?
AI Reply Assistant helps your operators. They read incoming messages in their own language and write replies in it, and the customer gets the translated version. A person is always in control.
AI Agents replace that person for common questions. They detect the customer's language, answer in it on their own, and hand over to your team when needed.
Automation flows are rule-based scenarios. You build a decision tree with welcome messages, buttons and branches, and the visitor moves through it based on what they pick
Do AI translations work in all channels?
Yes. AI Reply Assistant translates across every channel you have connected, including Live chat, WhatsApp, Messenger, and email. Your team works from one inbox and translates any conversation there, no matter where the message came from.
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