:format(avif):quality(55))
based on 700+ reviews from
Real-time translation, built right in.
Communicate without language barriers
Chat with customers from anywhere in the world. Smartsupp brings multilingual support to both Live chat and your AI agent.
Join 100,000+ customers now
:quality(55)){kind=logo}
:quality(55)){kind=logo}
:quality(55))
:quality(55))
:quality(55))
:quality(55)){kind=logo}
:quality(55))
:quality(55)){kind=logo}
:quality(55))
:quality(55))
Multilingual customer support, built into Smartsupp
:format(avif):quality(55))
One-click translation for operators
Read every conversation in your language, reply in yours, and the customer gets it in theirs.
:format(avif):quality(55))
Multilingual AI agent, available 24/7
Smartsupp AI agent replies in your customer’s language automatically, even at 3 AM.
:format(avif):quality(55))
One automation per market, on autopilot
Set each flow to fire on the matching language version of your site. No human involved.
:format(avif):quality(55))
30+ languages, zero configuration
Buttons, labels, and automated texts come pre-translated. Just pick a language.
Customers buy in their own language
40%
won't buy in a foreign language
96%
see returns on AI translation
64%
would pay more for their language
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
How built-in AI translation works
:format(avif):quality(55))
1. Write your reply
Type your reply in your language. No copy-pasting into Google Translate.
:format(avif):quality(55))
2. Hit the magic wand
AI Reply Assistant translates your message instantly.
:format(avif):quality(55))
3. Send the message
The customer gets the reply in their language.
FAQs
The chat widget interface is available in 30+ languages, pre-translated out of the box. AI translation and the AI agent work with a much wider range of languages, so your team can handle messages in languages your widget isn't localized to.
AI Reply Assistant and the AI agent detect the customer's language on their own. Only multilingual Automation flows need setup, because you decide which flow fires on which language version of your site.
It handles everyday support conversations well, including product questions, order issues, and returns. For legal or technical wording where a nuance matters, have a native speaker review before you send.
The chat widget is available in 30+ languages on all plans, so you can run it in whichever language your customers use. To show different texts for each language version of your website, you need the multilingual chat box on the Expert plan. AI Reply Assistant starts on Solo with 50 AI assists included per month, and multilingual Automation flows are available from Plus. The AI agent works with any plan, so you don't need to upgrade to use it. See all details on the pricing page.
For most everyday questions, no. Smartsupp gives you a full multilingual toolkit: an AI agent that replies in the customer's language, AI Reply Assistant for your team, and Automation flows for each market. For technical or complex cases, it's still better to have someone on your team who speaks the language and can take over the conversation.
AI Reply Assistant helps your operators. They read incoming messages in their own language and write replies in it, and the customer gets the translated version. A person is always in control. The AI agent replaces that person for common questions. It detects the customer's language, answers in it on its own, and hands over to your team when needed. Automation flows are rule-based scenarios. You build a decision tree with welcome messages, buttons and branches, and the visitor moves through it based on what they pick.
Didn’t find the information you were looking for? Try the Smartsupp Help Center or simply contact us.
Be smart, choose Smartsupp
Get All Features for 14 days trial. No credit card required.