AI summarizes conversations and tells you what to do next

Jiří Král
Jiří Král
Content ManagerUpdated Sep 11, 2026
AI summarizes conversations and tells you what to do next
Two-person chat thread with a purple AI summary card listing highlighted talking points below

Our AI Reply Assistant's new feature saves you tons of time when replying in Live chat.

Just click the AI summary button ✨ and in seconds you'll see:

  • Conversation summary -- a brief overview of the entire chat history

  • Next recommended steps -- what to reply and what to ask

Perfect for when you're taking over a conversation from a colleague. Or when you simply don't remember the details and need to get up to speed fast.

The result? ✅ Faster responses ✅ More accurate answers ✅ More efficient team work

👉 Try AI summary

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