Smartsupp AI Solution for customer support teams
Let AI handle 80% of tasks, drive the meaningful 20%
AI efficiently manages routine inquiries, even during peak sales periods, freeing your team to focus on complex challenges that create real value.
Join 100,000+ customers now
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AI Shopping Assistant – liberate your team from FAQ purgatory
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Rest easy after business hours: AI got you covered 24/7
Two-thirds of customers shop after hours, creating an inbox nightmare by morning. AI handles inquiries 24/7 so you start each day fresh.
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80% of customer questions? Handled automatically
Let AI Shopping Assistant handle 80% of routine questions. Save your expertise for customers who really need it.
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Answer in 1.5 seconds. Leave no customers waiting
Your capacity is limited. AI's isn't. It serves all customers at once, without delays.
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Let customers chat in language they choose, AI speaks them all
AI handles translation behind the scenes, eliminating language barriers to fit naturally into any team.
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Handover AI conversation seamlessly to your human agents
Switch from AI to human support in seconds. You set the boundaries for when agents step in.
#1 AI Shopping Assistant empowers your team to do more
How can AI help your support team?
Let your agents focus on high-potential inquiries that truly matter.
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Train your AI assistant as part of your core team
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Build AI knowledge base instantly with Webscraping
Choose which pages your AI Shopping Assistant learns from. It'll help it understand your business better to give customers the right answers.
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Upload XML feed to create an AI product expert
Your AI learns everything about your products with just one file upload. It can then precisely answer any question about your products, no matter how specific.
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Custom Questions & Answers for hard cases
Complex questions deserve custom answers. Tell AI how to respond to tough inquiries exactly in the way you need.
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Optimize your AI through feedback
Work with customer feedback to optimize AI, deepening its knowledge of your products and services.
“Mira AI is a tremendous help for us, especially during peak season when my colleagues and I can't handle all the inquiries. The fact it increased sales and average order value is amazing on its own.”
70%
of inquiries resolved by Mira AI
25%
increase in chat-driven sales
20%
average order value sold via Mira AI
Mira AI is under your control – 100% of the time
You decide which information to provide to your AI shopping assistant and under what conditions it should escalate queries to a live operator.
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AI and live chat – the unstoppable duo
Mira works great alone but also in combination with your customer support team on live chat.
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Keep all conversations in one spot
Track all messages and analytics in one place without switching between channels – everything available in our app dashboard.
Set up your AI shopping assistant in less than 5 minutes
We're not exaggerating. Setting up Mira AI is really simple – you can have it on your online store in just a few minutes.
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FAQs about AI solutions for Customer care
Definitely not! You don’t need any technical skills or coding knowledge to set up your own AI shopping assistant. Mira AI is designed as a simple plug-and-play solution. And the best part? Integrating it with your online store and getting it up and running takes less than 5 minutes.
Mira AI gathers information either by scraping the website URL you provide or by using data from your product feed. This allows her to learn about the products you offer and provide personalized shopping guidance and recommendations.
You’ll see initial results immediately even in preview, before publishing. To train our AI shopping assistant, just provide the available data, and it’s ready to sell! If you turn it on in the morning, you can check in the evening to see how it performed and how it impacted your sales on the same day.
The fundamental difference lies in its ability to respond to any query based on information provided on the e-shop or from its product feed. Even the best traditional chatbot operates based on prepared information and scenarios - a decision tree that needs to be created manually and defined for each question. In contrast, Mira AI can respond to customer inquiries flexibly, and if it doesn’t have enough information, it can pass the query to a human operator.
While many online stores use live chat, it’s economically feasible only for the largest businesses to pay human operators 24/7. Outside of business hours, there’s often no one available to assist customers. Another factor is the waiting time. During peak season, operators usually can't handle all inquiries immediately. This means customers have to wait, which many don't like, causing them to leave the online store. Mira AI acts like a salesperson in a physical store, working around the clock. It can help customers even after working hours and shows them that you’re attentive to their needs.
The working hours account for only 40 out of the 168 hours in a week, and two-thirds of customers shop outside these hours. If a customer has a question they can’t find an answer to on your website, can’t reach your phone line, and no one is available on chat, they’re likely to leave your online store. At best, they might postpone their purchase (probably indefinitely), but at worst, they’ll turn to a competitor. Having Mira AI on your website significantly increases the chances that visitors will complete their purchase.
Absolutely! Mira AI is built to accommodate multiple languages, including major European languages like Spanish, French, German, Italian, Czech and more. By leveraging natural language processing technology, Mira AI can understand and respond to user queries in various languages, making it perfect for serving a multilingual audience.
Certainly, data security is our priority. The AI shopping assistant works carefully with your website and only has access to information that you choose to share, such as product details and customer inquiries. All data is securely stored in the Smartsupp database, utilizing state-of-the-art security technologies to protect it. You have full control over what the AI shopping assistant can access – it will only search for information where you permit it. In any case, the absolute security of your data is always our top concern.
With the AI shopping assistant, you can set up the conditions under which you want it to transfer the conversation to a human operator. This happens most often when Mira AI doesn't have enough information to answer the query.
For current pricing details, please visit the Mira AI Pricing page.
Yes, in the Smartsupp dashboard you have access to statistics that allow you to compare the efficiency of the AI assistant with your team's performance. You can track metrics like response speed, number of resolved queries, customer satisfaction rate, or average conversation length. Since all conversations - whether handled by AI or human operators - are stored under one roof in the application, you have a complete overview of your entire team's performance. This data helps you identify areas where AI excels and where human intervention is needed instead, allowing you to optimize the division of work between AI and your operators.Retry
Customers can rate the quality of the AI shopping assistant's responses, which gives you valuable information about how well the AI is performing its role. You can also use this feedback to improve Mira AI's knowledge by clarifying how it should respond to certain queries.
Try AI Shopping Assistant for customer support teams
Trying our shopping assistant is free of charge. No credit card required.
Trusted by over 100,000 customers worldwide.