Decide when your AI agent asks for contact details
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Your AI agent used to ask for contact details up front. Now you choose the moment.
Three ways to collect contacts
✍️ Before the visitor's first message (best for lead generation), so you get contact details from everyone who writes.
🤝 Before handover to an operator (default, best for e-commerce and support), so you only ask when a human steps in.
🚫 Never show, if you want nothing between the visitor and your AI agent.
🎛️ Which details the form asks for still comes from your chat box settings.