The Basics: Save Time and Boost Sales
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A beginner-friendly video course to get you started with Smartsupp. Learn to set up live chat, save time on customer communication, and boost your online sales.
Welcome to Smartsupp!
Smartsupp is one of today’s most popular live chat solutions. Learn how to best use our product to start saving time while also increasing your sales.
You'll learn:
How customer insights boost your business
How to Add Smartsupp to Your Website
Find out how to set up and get started with Smartsupp after registration–install the chatbot on your site and initiate chats with your website visitors.
You'll learn:
How to install Smartsupp on your website with ease.
How to get in touch with us for assistance.
Where you can find helpful videos on our youtube channel.
How to Properly Adjust Text in the Smartsupp Chat Window
Increase sales opportunities–correctly set up your Smartsupp chat window to make it more appealing and inviting for visitors to get in touch with you.
You'll learn:
What to avoid when setting up your chat window
How to personalize your chat window to increase visitor contact opportunities
How to reduce missed business opportunities
What an excellent personalized chat window should look like
How to create an effective away response when offline
What Are Automatic Messages and How to Work with Them
Never leave your customers hanging! Find out how to set up personalized, automatic live chat messages from Smartsupp, and even use them for marketing purposes.
You'll learn:
How to set up your automatic messages
How to set up your offline or away status
How to update your automated messages to make them more effective
How to use automated messages as a strong marketing tool
Where you can find automatic response templates in Smartsupp
How to Facilitate Customer Communication with the Smartsupp Mobile App
Stay in touch with your visitors, even when you’re away from your desktop. Never miss a sales opportunity and keep your customers happy with your service.
You'll learn:
Why the Smartsupp mobile app is critical to your business
How to use the mobile app to communicate with customers
What important web chat insights the mobile app delivers
Which features are included such as chatbot and file sharing
How to leverage this app to improve overall business
How to Optimize Your Site with Smartsupp Video Recordings
The competitive advantage you can’t be without! See your website’s blind spots and understand visitor buying behavior to make the most of your business.
You'll learn:
Where sessions recordings are located and how to access them
What type of information you can obtain from visitor video recordings
What type of features come built into video recordings
How you can best use sessions recordings to obtain valuable visitor insights
How you can use video recordings to improve your website’s shopping experience
The Chatbot–Your Online Store’s Virtual Assistant
Don’t work harder, work _Smarty-er_! Our chatbot _Smarty_ helps you sell more and saves you loads of time, all while delivering excellent customer care.
You'll learn:
How you can use chatbot to suggest products via chat
How your chatbot can greet and assist visitors from the get-go
How chatbot can be leveraged to respond to FAQs
How chatbot can provide you great statistics and data
Why chatbots are the modern competitive edge you need