based on 700+ reviews from
One Inbox. Many Channels.
Stop chasing messages in different places. Receive and respond from one unified hub.
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Join 100,000+ customers now
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Connect all Emails to Smartsupp Inbox
Receive, assign, and reply to emails from one centralized inbox for faster and more efficient communication.
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Use Messenger chat right from our app
No more logging into Meta. Answer all your customer inquiries quickly and conveniently directly in your Smartsupp Inbox.
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Recieve & Reply on WhatsApp chats
Your customers expect immediate responses on WhatsApp. Don't lose them because of wait times and secure more sales.
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Communicate with customers via Widget
Customers turn to your web Live Chat when making a purchase decision. Be there. Prevent cart abandonment.
Meet your customers where they really are
People are already reaching out to your brand across multiple channels. The only question is: are you answering?
75%
Customers pick chat over phone
77%
Response in minutes, not days
82%
More channels, more sales
75% of customers prefer contacting a company via chat apps rather than by phone or email.
77% of people admitted that a slow response discouraged them from making a purchase.
An omnichannel strategy has been proven to boost revenue. Up to 82% of customers make a purchase after interacting with a business through a chat app.
CM.COM - WhatsApp vs. Messenger · NEWSWIRE.COM - Social Conversational Commerce 2023 Report
Integrate multiple channels without extra cost
Connect your channels for free
Ready for your growth
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
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Make your customers happier.
Start using Smartsupp today.
Smartsupp is an acclaimed solution for improving customer engagement and support across channels. Even including an AI Shopping Assistant that can help answer up to 80% customer requests automatically.
Get All Features for 14 days trial. No credit card required.
FAQs about Smartsupp Multichannel
Didn’t find the information you were looking for? Try the Smartsupp Help Center or simply contact us
Smartsupp multichannel is a solution that allows you to manage conversations from different channels (like Facebook Messenger, WhatsApp, and email) from one place. This enables you to respond faster to customer inquiries across all platforms – without jumping from one chat window to another.
Messages from all platforms (live chat, emails, Messenger, WhatsApp) count toward your monthly conversation limit. However, as your online store grows and conversations increase, you can upgrade to one of our paid packages with higher limits at any time.
Messages from all platforms (live chat, emails, Messenger, WhatsApp) count toward your monthly conversation limit. However, as your online store grows and conversations increase, you can upgrade to one of our paid packages with higher limits at any time.
In the Smartsupp Inbox, you'll see all Live Chat conversations from your website. Additionally, you can connect it with Messenger, WhatsApp, and Emails to manage all conversations clearly from one place.
Detailed instructions on how to connect Messenger, WhatsApp, and emails with Smartsupp Inbox can be found directly in our Help Center.
Each conversation is clearly marked with the corresponding channel icon (WhatsApp, Messenger, email, live chat). This way you instantly know where the message came from and can adapt your response accordingly.
Yes, messages from all connected channels count the same as live chat messages toward your monthly conversation limit.
Yes, you can. Smartsupp has a mobile app that lets you manage all your multichannel conversations when you're away from your computer. Plus, you won't have to constantly jump between apps on your phone or switch between accounts. You'll find all your messages in one place with us.
Be smart, choose Smartsupp
Get All Features for 14 days trial. No credit card required.