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Save up to 20%
Communication channels
Agents
Conversations volume
Conversations history
Chatbots
Chatbot conversations
Engage visitors
Video recordings
Team stats & routing
Rest API and data exports

Free

Best option for trying live chat

0 forever

Get started
Communication channels
Live chat
Agents
1
Conversations volume
100 conversations / month
Conversations history
14-day
Chatbots
Chatbot conversations
Engage visitors
Video recordings
Team stats & routing
Rest API and data exports
See all features

standard

Great for early-stage businesses

0 month

14-day free trial
Communication channels
Live chat + email + FB Messenger
Agents
3
Conversations volume
unlimited
Conversations history
1 year
Chatbots
unlimited
Chatbot conversations
100
Engage visitors
5 automatic messages
Video recordings
10k / month
Team stats & routing
Basic stats
Rest API and data exports
See all features

Pro

Built for smaller customer care teams

0 month

14-day free trial
Communication channels
Live chat + email + FB Messenger
Agents
3
Conversations volume
unlimited
Conversations history
3 years
Chatbots
unlimited
Chatbot conversations
500
Engage visitors
10 automatic messages
Video recordings
50k / month
Team stats & routing
Rest API and data exports
See all features

Ultimate

Tailor-made solution

Contact sales
Custom limits
Custom number of agents
Integration of AI conversational chatbots
All advanced features
Dedicated Customer Success manager
Individual contract
Payment via wire transfer
Pro

15 Day Money-back Guarantee

All packages include
GDPR compliance

GDPR compliance

E-commerce platform integrations

E-commerce platform integrations

Mobile App for iPhone and Android

Mobile App for iPhone and Android

List of features

Free

Standard

Pro

Help center
Customer support
Data privacy & security - GDPR compliant

Premium features

Agents
1
3
3 (Upgradable to 10)
Conversations history
14-day
1 year
3 years
Conversations volume
100 conversations / month
unlimited
unlimited
Engage visitors via visitor list
Engage with automatic messages
5 automatic messages
10 automatic messages
Automate with chatbots
unlimited
unlimited
Chatbot conversations
100 (Upgradable to 500)
500 (Upgradable to 10 000)
Multi-language chatbot
Email sending
Tags
Facebook Messenger integration
Personal shortcuts
1
unlimited
unlimited
Customer satisfaction rating
Detailed visitor info
Visitor filters
Block visitor
Chat assign to agent
Google Analytics connection
Chat box API
Statistics
Limited access for agents
Team statistics
Teams of agents
Team shortcuts
Office hours
Rest API and data exports

Core features

Number of websites
unlimited
unlimited
unlimited
Live chat
Web dashboard
iPhone/iPad app
Android app
Windows app
E-commerce platform integrations
File-sharing
Basic visitor info
Sound and visual notifications

Chat box customization

Custom chat box colors
Mobile-ready chat box design
Agent photo and description
Chat page (open chat box via direct link)
Chat box embedded in mobile app
Contact form
Always visible when offline
Customizable
Customizable
Chat box position on the page
Customizable
Customizable
Multi-language and multi-design chat box
Advanced chat box customization with API

Smartlook video recordings

Number of recordings
10k / month
50k / month
Compatibility with dynamic/JavaScript sites
Recording history
10 days
10 days
Recording filters

Popular chat solution of European webshops and websites

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