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One inbox for every channel. Want your website chat handled automatically, 24/7? Add an AI agent.
AI agent plans cover support on your website. To connect email, socials and more, check our customer care plans.
Just exploring?
Free
$0
Kč 0
€0
zł 0
Multichannel:
Live chat
WhatsApp
Messenger
Instagram
- 1 operator = 1 person with access to the account. The more operators a Smartsupp account has, the more users can log in with their own email.
- 25 conversations per month
- Limited 14-day history
- Live chat, WhatsApp, Messenger, Instagram
Handling it alone?
Solo
$17
/ monthKč 349
/ month€14
/ monthzł 59
/ monthbilled annuallySave $85 / yearSave Kč 1,796 / yearSave €72 / yearSave zł 302 / year
Multichannel:
- Live chat
- WhatsApp
- Messenger
- Instagram
Email
- 1 operator = 1 person with access to the account. The more operators a Smartsupp account has, the more users can log in with their own email.
- Unlimited conversations
- Connect your email accounts to reply to emails directly from Smartsupp
- Reach out to customers automatically.
- Let AI help you write better replies faster. Additionally, it translates messages into the selected language with a single click.
Most Popular
Growing a team?
Plus
$25
/ monthKč 524
/ month€21
/ monthzł 88
/ monthbilled annuallySave $127 / yearSave Kč 2,696 / yearSave €108 / yearSave zł 454 / year
Multichannel:
- Live chat
- WhatsApp
- Messenger
- Instagram
- Email
- 1 operator = 1 person with access to the account. The more operators a Smartsupp account has, the more users can log in with their own email.
- Unlimited conversations
- Connect your email accounts to reply to emails directly from Smartsupp.
- Create complex Flows to automate your communication.
- Connect Smartsupp to your tools, AI assistants, and custom workflows. Use the API to sync data and automate processes, or link Smartsupp directly to Claude, or ChatGPT via MCP.
- Let AI help you write better replies faster. Additionally, it translates messages into the selected language with a single click.
Larger team?
Expert
$83
/ monthKč 1,749
/ month€69
/ monthzł 291
/ monthbilled annuallySave $421 / yearSave Kč 8,996 / yearSave €356 / yearSave zł 1,494 / year
Multichannel:
- Live chat
- WhatsApp
- Messenger
- Instagram
- Email
- 1 operator = 1 person with access to the account. The more operators a Smartsupp account has, the more users can log in with their own email.(upgradable)
- Unlimited conversations
- Connect your email accounts to reply to emails directly from Smartsupp.
- Create complex Flows to automate your communication.
- Premium support
- Connect Smartsupp to your tools, AI assistants, and custom workflows. Use the API to sync data and automate processes, or link Smartsupp directly to Claude, or ChatGPT via MCP.
- Let AI help you write better replies faster. Additionally, it translates messages into the selected language with a single click.
Most Popular
For a single website
Mira AI Agent
$16
/ monthKč 400
/ month€16
/ monthzł 68
/ month100 conversations / month
billed annuallySave $48 / yearSave Kč 1,200 / yearSave €48 / yearSave zł 204 / year
10 free conversations. Complete onboarding for 25 more
Other:
- Handover to human agent
- Two thirds of customers need help outside business hours. Your AI Agent works weekends, holidays and midnight shifts.working 24/7
- Never keeps a customer waiting. Start small, scale when your business needs it.
- Knows your products inside out. Recommends products and drives up-sell and cross-sell.
- Automatic webscraping keeps your AI Agent up to date. Add extra instructions, documents or other materials anytime.
- Set the name, tone and style. Your AI Agent speaks the language of your brand.
For multiple websites
Unlimited AI Agents
Built for growing businesses
Other:
- Handover to human agent
- Get an independent AI Agent for each market, like your French or German store, or B2B division.working 24/7
- Peak season or new market? Your AI Agents handle any volume.
- Each AI Agent runs independently with its own knowledge base, product catalogue and settings.
- The more data your AI Agent has, the smarter it gets. Give it all the information you have.
- Our account manager helps you set up everything for a fast and smooth start.
Prices do not include VAT, which is calculated based on your billing country. The final amount will be displayed on the purchase page before completing the payment.
Compare our plans
Compare plans |
|---|
| Add more operators to your account, handover conversations to other operators and route chats to specialists for efficient customer support. | 1 | 1 | 3 | 5 (upgradable) | custom |
| Add more operators to the Expert plan. Price per extra operator per month. | from $24 / month | custom | |||
| The number of websites where Smartsupp can be installed. | 1 | 1 | 1 | 3 | Custom limit |
| Easily access past conversations to address previous inquiries and adapt your approach to meet customer needs. | 14 days | 1 year | 1 year | 3 years | 3 years |
| Includes the total number of messages from Live Chat, Facebook Messenger, and WhatsApp. | 25 | unlimited | unlimited | unlimited | unlimited |
| Manage all of your conversations from various platforms. Receive messages and reply from one place. Keep track of chats and stay up-to-date. | |||||
| Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time. | |||||
| Manage chats and Facebook Messenger inquiries effortlessly. Receive and respond to all chats directly from Smartsupp's dashboard. | |||||
| Easily manage chats and WhatsApp inquiries. Receive and respond to all messages directly from Smartsupp's dashboard. | |||||
| Manage chats and Instagram inquiries effortlessly. Receive and respond to all chats directly from Smartsupp's dashboard. | |||||
| Handle emails with ease. Manage and respond to all emails directly from Smartsupp's dashboard. | 3 email addresses | 10 email addresses | 50 email addresses | custom limit | |
| Transform your writing into its absolute best. From nailing that professional tone to mastering grammar or just polish your text with AI powered reply assistant. Additionally, it translates messages into the selected language with a single click. | 50 / month | 250 / month | 500 / month | Custom limit | |
| Step into the e-commerce revolution with Mira! Our advanced AI shopping assistant boosts sales by recommending products, enables personalized customer service and automates FAQ resolution. | from $16 add-on | from $16 add-on | from $16 add-on | from $16 add-on | from $16 add-on |
Basic features
| Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time. | |||||
| A central place where all your gathered contacts are stored. | |||||
| Empower your communication with document sharing. Just simply drag and drop any kind of file to a conversation. | |||||
| Get instant visual and sound notifications for incoming chats. Desktop notifications are compatible with Chrome, Firefox and Safari. | |||||
| See useful information about your visitors such as name, email, location, browsing history, referer (visit origin) and more. | |||||
| It includes all features from basic visitor info plus you can also extend customer data via our API. Customer info is automatically shown in the dashboard if you use our integrations for Prestashop, Wordpress or other platforms. | |||||
| Set your office hours and Smartsupp will be active only during these hours. If any agent is still online after hours, the chat box will switch to offline mode automatically, relieving agents from the pressure of logging out punctually. | |||||
| Get instant rating from your customers in Smartsupp chat. View ratings in chat history and statistics. | |||||
| Save time in chat with shortcuts. Create reusable texts for common phrases (e.g., greetings) and insert them instantly by pressing dot (.). | 1 | unlimited | unlimited | unlimited | unlimited |
Advanced team features
| Easily block (and unblock) visitors who send you spam. | |||||
| Easily assign a conversation to other agent. | |||||
| Organize conversations by adding tags to keep track of important topics. | |||||
| Let the chatbot automatically tag and categorize new conversations and contacts, keeping your messages organized without any extra effort. | |||||
| Form agent groups such as tech support or sales. Each group of agents can support different part of your website or even a different domain. | |||||
| Limit access to settings like billing or chat box design to prevent unwanted changes. | |||||
| Create and manage global shortcuts for all agents. Shortcuts help you speed up writing in chat. Team shortcuts unify voice of your brand and save you time. | |||||
| Filter visitors by activity, status, or customer details. |
Flows & automatic messages
| Save time building automations with our ready-made templates. They help you automate replies to frequently asked questions, collect new leads, and increase revenue. | |||||
| Reach out to customers with a simple welcome message. You can greet them, offer a discount, or simply let them know you're available. | 1 message template | unlimited | unlimited | unlimited | unlimited |
| Automatic messages count toward the total conversation limit across all channels. | 25 within the monthly Free conversation limit | unlimited | unlimited | unlimited | unlimited |
| With Flows you can use ready-made templates to answer simple customer questions, collect contact details, or redirect customers to another part of your website. | |||||
| A conversation is counted when a customer replies to a message. | unlimited | unlimited | unlimited | ||
| Reach visitors at the right moment. Monitor who is on your website and use Flows to offer help exactly when they need it. | |||||
| Create automations that speak multiple languages. Ideal for multilingual websites or if you use Smartsupp across multiple sites. |
MCP & API
| Connect Smartsupp to AI assistants like Claude or ChatGPT using the MCP (Model Context Protocol). Search conversations, check agent stats, and send replies – directly from your AI tool, without opening the dashboard. | |||||
| API tokens authenticate your requests to the Smartsupp API. Use them to build custom integrations, sync conversation data with your CRM, or manage agents programmatically via standard HTTP requests. | 10 | 25 | custom | ||
| The maximum number of API calls your integration can make to the send-to-group endpoint per day. Higher limits support more active automations and larger message volumes without hitting caps. | 1000/day | 2500/day | custom | ||
| The maximum number of API calls your integration can make to the send-to-group endpoint within a single hour. Controls burst frequency for automated messages sent via the API. | 500/hour | 1000/hour | custom | ||
| Access to all Smartsupp REST API endpoints: conversations, statistics, agent management, and more. Pull data into your BI tools, automate workflows, or build integrations using the OpenAPI 3.0 spec. | 1000/hour | 1000/hour | custom | ||
| Receive instant push notifications when events happen in Smartsupp: new message, conversation closed, agent assigned. No polling required; your systems react the moment something changes. | 1 | 3 | custom |
Analytics
| Improve team performance. Monitor customer chat cases served, online time, and average response time per case for actionable insights. | |||||
| Track how Smartsupp affects your conversion rate, revenue and customer behavior through Google Analytics 4. | |||||
| Optimize your team’s workflow. See how many customer chat cases your team served, how much time they spent online, and even gain insight into the average response time per case. |
Customization
| Set colors of chat box to match your website design. | |||||
| Smartsupp chat box is responsive for smooth display on mobile devices. | |||||
| Personalize your chat experience by sharing your photo and job description, building stronger customer relationships. | |||||
| Sometimes you need to send a link to open chat box directly in full window. | |||||
| Integrate our mobile SDK into your application and make it even easier for your customers to contact you. | |||||
| See visitor contact info even when you are offline. | Always visible when offline | Customizable | Customizable | Customizable | Customizable |
| Move the chat box to the left or right side of your website, or adjust its offset. | Customizable | Customizable | Customizable | Customizable | |
| Customize the chat box design and texts individually for each language or domain on your website. | |||||
| Customize position, texts, and colors of chat box via API. | |||||
| Control chat box behavior via API Javascript. |
Integrations & Channels
| Easily integrate with platforms such as Wordpress, WooCommerce, Prestashop, and more with just one click. | |||||
| Manage chats and Facebook Messenger inquiries effortlessly. Receive and respond to all chats directly from Smartsupp's dashboard. | |||||
| Easily manage chats and WhatsApp inquiries. Receive and respond to all messages directly from Smartsupp's dashboard. | |||||
| If your customer leaves your website before you manage to answer their chat, you can still simply send them an email directly from Smartsupp. | |||||
| Keep all of your important data in one place. The Rest API & Webhooks allows you to export conversation history and other data types from Smartsupp to your own systems. | ADD-ON | ||||
| Book a meeting with our Sales rep for a personalized ADD-ON setup. | ADD-ON |
Apps
| Explore Smartsupp's stylish web dashboard, compatible with all modern browsers, with no setup or installation. | |||||
| Stay in touch with your customers even when you are on the go. Download free Smartsupp mobile app from App store. | |||||
| Connect with customers while away. Get the free Smartsupp mobile app from Google Play. | |||||
| Enjoy the Smartsupp desktop app, which starts automatically with your computer. Compatible with Windows 10 and the latest Edge browser. |
Services
| Our self-service Help Center, openly accessible on the Smartsupp website, offers a detailed description of Smartsupp features along with numerous useful tips. | |||||
| We store all our data on servers in the European Union and we are GDPR compliant. Chat communication is secured by 256-bit SSL encryption. | |||||
| Our international customer care team is ready to help. We are based in Europe and answer questions 8/5 on workdays. | Priority customer support | Dedicated account manager | |||
| Twice a year, our Customer Success Managers will review your account to optimize your Smartsupp usage and offer performance-boosting tips. | |||||
| Chatbot and automation building assistance | |||||
| Implementation and setup assistance | |||||
| Regular pro-active evaluation of the performance of the account | |||||
| Individual trainings for your team by our specialists | |||||
| 1:1 presentation of new features |
Frequently asked questions
Haven’t found what you’re looking for? Try the Smartsupp Help Center.
Conversation limits apply to the Free plan only, all paid plans include unlimited conversations.
If you're on the Free plan, you can monitor your usage at the top of your dashboard. We'll also notify you by email when you're approaching the limit. Your conversation count resets every month, so you can either wait for the next reset or upgrade to any paid plan to get unlimited conversations right away.
Once you add your card to our system, you won’t have to worry about your next payments. Payment will be deducted automatically according to your billing period (monthly or yearly). You can read more about automatic renewal here.
We accept payment via Stripe that supports the following cards: Visa, Mastercard, American Express, and China UnionPay.
If your payment fails, ensure you don’t have a limit for online transactions and that your card is still valid. Then, try clearing cookies and site data in your browser—it can work wonders! If the issue persists please contact support at: support@smartsupp.com.
With our yearly packages, you can save up to 30%. From time to time we also offer discounts during special promotions. Information about these discounts can be found on our website, in our newsletter, and in the notifications on your dashboard.
We are open to users from different countries, so we offer payments in four currencies: CZK, EUR, USD, and PLN.
To change your currency, simply contact our support via chat in your dashboard, and we will be happy to help you.
If you want to downgrade your package, please contact our support via chat in your dashboard. We will do our best to help you!
Both are AI-powered tools built into Smartsupp, but they serve different purposes.
AI Reply Assistant helps your agents respond faster and more professionally. It works as a co-pilot. Your agent is still the one talking to the customer, but AI helps draft, improve, and translate replies. It only works when an agent is online.
Mira AI Agent is an autonomous AI chatbot that handles conversations on its own. It answers customer questions 24/7, even outside business hours, and can resolve up to 80% of inquiries without any human involvement.
Compare AI Agent plans
Core features |
|---|
| Get an independent AI Agent for each market, like your French or German store, or B2B division. | 1 AI agent | Unlimited AI Agents |
| Each unique chat session counts as one conversation. Upgrade anytime. You can purchase between 100 and 5,000 conversations for your Mira AI Agent. With an annual plan, 100 conversations cost $16, so if you choose 400 conversations per month, you'll pay $64 per month. | 100, upgradable to 5 000 | custom |
| AI Agents handle everyday customer questions instantly. Things like shipping, returns or store policies. Your team only steps in when it really matters. | ||
| AI Agents suggest the right product based on what each customer is looking for. They also spot upsell and cross-sell opportunities along the way. | ||
| Set the name, tone and style. Your AI Agent speaks the language of your brand. | per each agent | |
| For some conversations, a human touch works best. AI Agents know when that moment comes and hand off smoothly so nothing gets lost. | ||
| Detects the customer's language and responds in it. No setup needed. |
Knowledge
| Mira reads your site and learns from it automatically. Up to 20 pages. One page = one URL you choose. | 20 content pages | custom |
| Give AI Agents access to your product catalog and they will know exactly what you sell so they can recommend the right products. Your catalog stays up to date automatically. | up to 30 000 products | custom |
| Add your own instructions, documents and materials for AI Agents to draw from. The bigger the knowledge base, the more they can handle. | standard | custom |
| The more data your AI Agent has, the smarter it gets. Give it all the information you have. | ||
| Each AI Agent runs independently with its own knowledge base, product catalogue and settings. | ||
| Set exact questions and answers. AI Agents reply word for word every time. | 30 | custom |
Support
| Our account manager helps you set up everything for a fast and smooth start. |
Frequently asked questions about AI Agents
Haven't found what you're looking for? Try the Smartsupp Help Center.
An AI Agent is a fully automated virtual assistant that can handle customer conversations 24/7 without human intervention. It learns from your knowledge base and responds to customer questions instantly.
Each unique visitor session that the AI Agent responds to is counted as one conversation. Sessions from returning visitors are counted separately. You can monitor usage in your dashboard at any time.
Yes! You can configure your AI Agent directly from the Smartsupp dashboard by providing your website URL or uploading documents as a knowledge base. No technical skills are required for the basic setup.
When the AI Agent reaches the limit of its knowledge, it can seamlessly hand the conversation over to a human agent — either immediately or after collecting some information from the visitor first. You can configure the handover rules in the dashboard.
Yes. Setting up your AI Agent is free and includes 10 conversations with real visitors. Complete the onboarding and you get 25 conversations to test with. No credit card required.
We'll notify you by email when you approach your limit. You can purchase additional conversation packs through your dashboard at any time to ensure uninterrupted AI support for your visitors.
Yes, you can choose to use Mira AI as a standalone product. You will still have access to the free version of Smartsupp Live Chat, and you can upgrade at any time during your subscription.
Both are AI-powered tools built into Smartsupp, but they serve different purposes.
AI Reply Assistant helps your agents respond faster and more professionally. It works as a co-pilot. Your agent is still the one talking to the customer, but AI helps draft, improve, and translate replies. It only works when an agent is online.
Mira AI Agent is an autonomous AI chatbot that handles conversations on its own. It answers customer questions 24/7, even outside business hours, and can resolve up to 80% of inquiries without any human involvement.
If you run multiple websites, each one can have its own dedicated AI Agent. That way, every agent specializes in the products, content and tone of its specific site and gives visitors accurate, relevant answers every time.
You can purchase between 100 and 5,000 conversations for your Mira AI Agent. With an annual plan, 100 conversations cost $16, so if you choose 400 conversations per month, you'll pay $64 per month.
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
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