Smartsupp release notes 02/21–04/21

Product news

Smartsupp release notes 02/21–04/21

Here is a brief summary of the features that were added between February and April 2021.

Don’t miss

  • dashboard academy – when you resolve all the conversations with your customers, you can learn more about how to profit by using Smartsupp
  • automatic chat resolve – conversations will be automatically marked as resolved after 30 days of inactivity

Dashboard and chat box

  • improved Video Recording settings
  • wire transfer is no longer available in our billing
  • improved onboarding for new customers - videos and tutorials about Smartsupp installation on platforms (WordPress, Prestashop etc.) added to the onboarding for new customers

Mobile apps

  • autocomplete tool for your shortcuts in chat
  • option to renew the subscription at the app
  • autocomplete tool for your shortcuts in chat
  • design changes of visitor detail
  • possibility to mark a conversation as unread
  • searching and filtering resolved conversations

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Release Notes February to April 2021