Choose the plan that fits your needs

Conversation limits apply to the Free plan only, all paid plans include unlimited conversations.

If you're on the Free plan, you can monitor your usage at the top of your dashboard. We'll also notify you by email when you're approaching the limit. Your conversation count resets every month, so you can either wait for the next reset or upgrade to any paid plan to get unlimited conversations right away.

Once you add your card to our system, you won’t have to worry about your next payments. Payment will be deducted automatically according to your billing period (monthly or yearly). You can read more about automatic renewal here.

We accept payment via Stripe that supports the following cards: Visa, Mastercard, American Express, and China UnionPay.

If your payment fails, ensure you don’t have a limit for online transactions and that your card is still valid. Then, try clearing cookies and site data in your browser—it can work wonders! If the issue persists please contact support at: support@smartsupp.com.

With our yearly packages, you can save up to 30%. From time to time we also offer discounts during special promotions. Information about these discounts can be found on our website, in our newsletter, and in the notifications on your dashboard.

We are open to users from different countries, so we offer payments in four currencies: CZK, EUR, USD, and PLN.

To change your currency, simply contact our support via chat in your dashboard, and we will be happy to help you.

If you want to downgrade your package, please contact our support via chat in your dashboard. We will do our best to help you!

Both are AI-powered tools built into Smartsupp, but they serve different purposes.

AI Reply Assistant helps your agents respond faster and more professionally. It works as a co-pilot. Your agent is still the one talking to the customer, but AI helps draft, improve, and translate replies. It only works when an agent is online.

Mira AI Agent is an autonomous AI chatbot that handles conversations on its own. It answers customer questions 24/7, even outside business hours, and can resolve up to 80% of inquiries without any human involvement.

An AI Agent is a fully automated virtual assistant that can handle customer conversations 24/7 without human intervention. It learns from your knowledge base and responds to customer questions instantly.

Each unique visitor session that the AI Agent responds to is counted as one conversation. Sessions from returning visitors are counted separately. You can monitor usage in your dashboard at any time.

Yes! You can configure your AI Agent directly from the Smartsupp dashboard by providing your website URL or uploading documents as a knowledge base. No technical skills are required for the basic setup.

When the AI Agent reaches the limit of its knowledge, it can seamlessly hand the conversation over to a human agent — either immediately or after collecting some information from the visitor first. You can configure the handover rules in the dashboard.

Yes. Setting up your AI Agent is free and includes 10 conversations with real visitors. Complete the onboarding and you get 25 conversations to test with. No credit card required.

We'll notify you by email when you approach your limit. You can purchase additional conversation packs through your dashboard at any time to ensure uninterrupted AI support for your visitors.

Yes, you can choose to use Mira AI as a standalone product. You will still have access to the free version of Smartsupp Live Chat, and you can upgrade at any time during your subscription.

Both are AI-powered tools built into Smartsupp, but they serve different purposes.

AI Reply Assistant helps your agents respond faster and more professionally. It works as a co-pilot. Your agent is still the one talking to the customer, but AI helps draft, improve, and translate replies. It only works when an agent is online.

Mira AI Agent is an autonomous AI chatbot that handles conversations on its own. It answers customer questions 24/7, even outside business hours, and can resolve up to 80% of inquiries without any human involvement.

If you run multiple websites, each one can have its own dedicated AI Agent. That way, every agent specializes in the products, content and tone of its specific site and gives visitors accurate, relevant answers every time.

On the Basic plan, you can purchase between 100 and 1,000 conversations for your AI agent. With an annual plan, 100 conversations cost $16, so if you choose 400 conversations per month, you'll pay $64 per month.