Martina T.
- Helps with keeping an eye on the team
- Easy and intuitive to use
- Occasional bugs, which support does fix
:quality(65))
#1 alternativa k Daktela
Pay nothing extra for multichannel
Smartsupp offers a simple and affordable solution that you can set up in a few minutes, even without the help of an IT specialist. You get the connection to email and social networks for free.
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What users say about Daktela:
AneĹľka
- A reliable and fast application
- Easy to understand
- Merged tickets cannot be split
- Every day at one regular time it slows down extremely and crashes
Verified User
- The web application is simple to use and clearly laid out
- Poor call quality
- No reply to emails reporting problems
- The system goes down several times a day and the app does not deliver notifications
Amir S.
- One of the most modern CCaaS solutions
- Versatility
- Intuitiveness and modern UX/UI
- The number of possible ways to configure it can be confusing for end users
Smartsupp has all the tools you need
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One platform, complete coverage
Get live chat, a chatbot and AI tools within a single customer service platform.
Try all the features for freeÂ
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All channels in one dashboard
Reply to customers from WhatsApp, Messenger, live chat and email in one place.
Connect all channels for freeÂ
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Simple setup, even simpler use
You can launch Smartsupp on your website in a few minutes. You do not need to know how to code.
Install Smartsupp for freeÂ
Smartsupp vs Daktela
A comparison of the main features of both platforms
Even though they match on most parameters, Smartsupp has several advantages over Daktela.
Even though they match on most parameters, Smartsupp has several advantages over Daktela.
Daktela | ||
|---|---|---|
CZK 329 / month for the Standard package (for an unlimited number of users) | CZK 350 / month for the Webchat package (per user) | |
Yes | Yes | |
AI shopping assistant From CZK 400 / month | AI chatbot From CZK 7,000 / month | |
Yes | Yes | |
Yes | No | |
Free for an unlimited number of operators | From CZK 750 per month in a separate package for each user | |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
Free | CZK 600 / month in a separate package | |
No You can set everything up in a few minutes, even without any coding knowledge. | Recommended The initial setup can be more complicated and require your IT team's time, which can mean additional fees. |
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Daktela
CZK 329 / month
for the Standard package (for an unlimited number of users)
CZK 350 / month
for the Webchat package (per user)
Yes
Yes
AI shopping assistant
From CZK 400 / month
AI chatbot
From CZK 7,000 / month
Yes
Yes
Yes
No
Free
for an unlimited number of operators
From CZK 750
per month in a separate package for each user
Yes
Yes
Yes
Yes
Yes
Yes
Free
CZK 600 / month
in a separate package
No
You can set everything up in a few minutes, even without any coding knowledge.
Recommended
The initial setup can be more complicated and require your IT team's time, which can mean additional fees.
Our customers trust us, the numbers speak for themselves
40+ million
175 000+
4.7 stars out of 5
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
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